Strategic Leader for Home Claims Excellence

6 days ago

North Lakes, Queensland, Australia Auto & General Full time
About Us

At Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of general insurance products protects individuals and families across various aspects of life, including car, home, and travel insurance.

The Role

We're seeking a seasoned insurance professional to lead our Home Assessing business, driving strategic control and optimizing performance. As a key member of our Claims and Assessing leadership team, you'll be responsible for developing and implementing initiatives to enhance customer and employee engagement, reporting, and systems.

Key Accountabilities
  • Develop and execute strategies to deliver continuous improvements across the Home Assessing business, focusing on customer and employee engagement, reporting, and systems.
  • Collaborate with the Claims and Assessing leadership team to establish well-defined control systems that produce business outcomes that are replicable, predictable, measurable, and scalable.
  • Nurture a high-performing and engaged workforce, promoting a culture of 'one team' across multiple working teams and locations.
  • Design and execute the assessing journey from appointment to repair or completion.
  • Drive organizational agility, scalability, and success in navigating change.
  • Maintain the integrity of the Home Assessing model by driving continued strategic enhancements, understanding, and adherence.
  • Lead the Home Assessing teams to deliver optimal claims cost outcomes, high-level customer service, and a strong control environment.
  • Drive continued high performance across all aspects of the Home Assessing business, focusing on the business strategy, key performance indicators, and team capabilities.
  • Provide support and guidance for escalated customer queries and complaints, and cases referred to AFCA.
  • Ensure that regulatory governance and commitments are met within the prescribed industry guidelines and associated codes.
Requirements
  • Accomplished insurance leader with a proven track record in driving performance and enhancing workplace culture.
  • Strong commercial acumen and a focus on continuous improvement.
  • Leadership and management experience commensurate with 4-5+ years in a senior-level leadership role within a comparative organizational environment.
  • Strong working knowledge of Home insurance and claims relative to applicable legislation, processes, and industry best practices.
  • Demonstrated ability to develop and deliver operating plans to achieve KPIs.
  • Demonstrated ability to effectively lead, engage, and develop others.
What We Offer
  • Extra leave: Enjoy additional leave days on us.
  • Additional leave: Team members can also purchase up to two additional weeks of leave per year.
  • Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar-match your donations to registered charities.
  • Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
  • Perks App: Access to an employee benefits and discounts app called 'Perks' offering you great discounts, offers, and programs across a range of areas.

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