Current jobs related to Home Claims Performance Leader - North Lakes, Queensland - Auto & General

  • Home Claims Team Leader

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderAt Auto & General, we are seeking a highly skilled and experienced Home Claims Team Leader to join our team. As a key member of our leadership team, you will be responsible for leading a team of dedicated Claims Consultants to achieve exceptional levels of service delivery and high-quality results.Key Responsibilities:Team...

  • Home Claims Team Leader

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderAt Auto & General, we are seeking a highly skilled and experienced Home Claims Team Leader to join our team. As a key member of our leadership team, you will be responsible for leading a team of dedicated Claims Consultants to achieve exceptional levels of service delivery and high-quality results.Key Responsibilities:Team...

  • Home Claims Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderAbout the Role:We are seeking a highly skilled and experienced Home Claims Team Leader to join our team at Auto & General. As a Home Claims Team Leader, you will be responsible for leading a team of dedicated Home Claims Consultants in achieving the lowest possible claims cost while delivering exceptional service to our...

  • Home Claims Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Job Title: Home Claims Team LeaderThe Role:As a Home Claims Team Leader at Auto & General, you will be responsible for leading a team of dedicated Home Claims Consultants to achieve the lowest possible claims cost while delivering exceptional service to every customer.Key Responsibilities:Develop and motivate a team of Claims Consultants to meet agreed...

  • Strategic Leader for Home Claims Excellence

    2 months ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of general insurance products protects individuals and families across various aspects of life, including car, home, and travel insurance.The RoleWe're seeking a seasoned insurance leader to shape the...

  • Strategic Leader for Home Claims Excellence

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're committed to providing smarter products and solutions that safeguard our customers in their time of need. Our range of general insurance products protects customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products, as well as Roadside Assistance.The RoleAs...

  • Strategic Leader for Home Claims Excellence

    2 months ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of general insurance products protects individuals and families across various aspects of life, including car, home, and travel insurance.The RoleWe're seeking a seasoned insurance professional to lead our...

  • Director of Home Claims Management

    1 month ago

    North Lakes, Queensland, Australia Auto & General Full time

    About Us At Auto & General (A&G), we are dedicated to providing innovative products and solutions that protect our customers during critical moments. Our diverse portfolio of general insurance offerings includes Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, as well as Roadside Assistance services. Our ethos of 'high performance with high...

  • Director of Home Claims Operations

    1 month ago

    North Lakes, Queensland, Australia Auto & General Full time

    About Us At Auto & General (A&G), we are dedicated to delivering innovative products and solutions that protect our customers during critical moments. Our diverse portfolio of general insurance offerings includes Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, along with Roadside Assistance services. Our ethos of 'high performance with high...

  • Home Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Home Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Home Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Team Leader Motor Claims Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Motor Claims team. As a Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain the highest standards of service and skills.Key ResponsibilitiesDevelop and coach a team of Motor Claims Consultants to ensure...

  • Home Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Home Claims Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Home Controls and Performance Manager

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver exceptional customer experiences and drive business growth through innovation and excellence.The RoleWe are seeking a highly skilled Controls and Performance Manager to join our...

  • Motor Claims Team Leader

    2 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    Motor Claims Team LeaderAs a Motor Claims Team Leader at Auto & General, you will be responsible for leading a team of Motor Claims Consultants. Your key responsibilities will include:Developing and coaching a team of Motor Claims Consultants to ensure they maintain high standards of service.Prioritizing and allocating team portfolios, including workload...

  • Home Controls and Performance Manager

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About UsAuto & General is a leading Australian insurer, providing a range of general insurance products to safeguard customers' most valued possessions. Our mission is to deliver innovative solutions and exceptional customer experiences, driving growth and success in the industry.The RoleWe are seeking a highly skilled and experienced Claims and Performance...

  • Home Claims Specialist

    4 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.Key ResponsibilitiesManage the...

  • Home Claims Specialist

    3 weeks ago

    North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a key member of our claims team, you will be responsible for managing the entire claims process, from initial contact to resolution, ensuring that our customers receive exceptional service and support.Key ResponsibilitiesManage...

Home Claims Performance Leader

2 months ago

North Lakes, Queensland, Australia Auto & General Full time

About Us

Auto & General (A&G) stands as Australia's rapidly expanding major provider of Motor and Home insurance. We offer a diverse array of insurance products and solutions designed to protect our customers' futures, delivered through our award-winning brand Budget Direct and collaborations with esteemed partners such as ING, Qantas, and Virgin Money.

Our comprehensive suite of general insurance products safeguards our customers' most cherished assets on the road, at home, and during travel, encompassing Car, Motorcycle, Home, Contents, Pet, and Travel Insurance, alongside Roadside Assistance.

Our ethos of 'high performance with high integrity' shapes our values and guides our interactions with customers, the community, and each other. We are enthusiastic about the future and consistently seek talented, passionate individuals who can contribute to our vision of becoming Australia's premier insurer.

The Role

The primary objective of the Home Controls and Performance Manager is to devise best practices and innovative strategies that align with the Home Claims vision and Financial goals, emphasizing planning, reporting, and modeling.

Key Responsibilities:

Leadership & Management

  • Assist in the formulation, evaluation, and execution of the Home Claims Division's strategic objectives and operational plans by providing insights on best practices and emerging trends pertinent to the Auto & General landscape.
  • Achieve performance targets in line with the objectives while adhering to the Company's frameworks for ongoing monitoring, assessment, and enhancement of performance, productivity, and quality.
  • Contribute to sustainable financial outcomes through judicious management of the allocated budget, consistent with the Company's risk appetite.
  • Enhance service delivery by optimizing available resources through effective capacity planning and strategic management of suppliers and partners. Negotiate with Executive stakeholders as necessary to prioritize and deliver competing projects and initiatives.
  • Facilitate the implementation of formal and informal systems across the Division for managing communication and key stakeholder relationships.
  • Ensure full compliance with the Company's risk management (including HSE), governance, compliance, and accountability frameworks across all operations.
  • Actively promote and reinforce the Auto & General brand and culture by exemplifying high performance standards, positively influencing teams and individuals, resolving conflicts, and clearly communicating the Company vision and objectives.

Job Specific Duties

  • Create systems, processes, and procedures to guarantee the efficient monitoring and management of the Home Claims division's performance, focusing on regular, detailed, and robust forecasting and reporting.
  • Analyze business unit expenditures against the budget and perform re-forecasts as needed.
  • Conduct monthly financial reporting, highlighting risk areas, opportunities, and trends, while providing recommendations for innovative enhancements to improve the Company's financial performance and controls.
  • Oversee the preparation of annual budgets.

Additional Responsibilities

  • Maintain awareness and adherence to Company policies and procedures, including the completion of mandatory training.
  • Undertake other reasonable and relevant tasks as required to meet operational needs.

Required Experience

  • A minimum of 3 years in general claims management.
  • Extensive experience in managing financial systems, conducting targeted and ad-hoc reporting, and providing insightful forecasting.
  • Exceptional written and verbal communication skills, including the ability to develop board papers and reports.
  • Strong analytical capabilities and presentation skills.
  • Proven ability to effectively lead, engage, and develop team members.
  • Relevant experience in the Banking, Finance & Insurance and/or Technology sectors, with a solid understanding of regulatory and commercial requirements.

Our Benefits

  • Extra Leave: Enjoy additional leave days, including a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave each year.
  • Paid Parental Leave: We support new parents with paid parental leave and additional benefits.
  • Workplace Giving: If you are passionate about a cause, we offer workplace giving and will match your donations to registered charities.
  • Development Opportunities: We prioritize your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: Enjoy discounts on Budget Direct insurance products.
  • Recognition and Rewards: We acknowledge high performance through employee recognition, reward, and incentive programs.
  • Onsite Facilities: Benefit from excellent end-of-trip facilities and private spaces for nursing mothers.
  • Social Engagement: Participate in vibrant social and community activities, including annual celebrations and family fun days.
  • Perks App: Access an employee benefits and discounts app called 'Perks' offering great discounts and offers across various areas.

If you are looking for a new challenge and wish to contribute to a dynamic and evolving business, we encourage you to consider this opportunity.

Auto & General values individual differences and is committed to fostering an inclusive culture that creates a great workplace for all.