NDIS Customer Service Representative
7 days ago
Nexia Canberra is seeking a highly motivated and customer-focused Customer Service Officer to join our NDIS Division, IDEAL Plan Management. As a key member of our team, you will be responsible for providing exceptional service to our clients, managing their plans, and ensuring seamless communication with internal and external stakeholders.
Key Responsibilities- Plan Management Services: Provide high-quality plan management services and advice to participants, ensuring their needs are met and exceeded.
- Customer Liaison: Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints in a professional and diplomatic manner.
- Relationship Management: Maintain positive relationships with internal and external stakeholders, including service providers, to ensure smooth operations and effective communication.
- Enquiry Management: Manage a variety of inbound customer enquiries and correspondence, including account enquiries, in a timely and efficient manner.
- Data Integrity: Contribute to and conduct data reconciliations to ensure data integrity is maintained and accurate.
- Knowledge of NDIS: Have a willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines, and legislation.
- Service Management: Have a sound understanding of best practice service management principles and practices.
- Problem-Solving: Demonstrate excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact.
- Communication: Have exceptional communication skills, both written and verbal.
- Attention to Detail: Demonstrate a strong attention to detail and ability to work with minimal supervision.
- Time Management: Proven ability to prioritize work within tight timeframes in a dynamic office environment.
Nexia Canberra is an Equal Opportunity Employer that values diversity and inclusion. We are committed to creating a workplace that reflects the community we serve. We encourage applications from diverse backgrounds, including First Nations people, those identifying as LGBTQIA+, females, people of all ages, with disabilities, and culturally and linguistically diverse people.
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