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NDIS Customer Service Representative
2 months ago
Nexia Canberra is seeking a highly motivated and customer-focused Customer Service Officer to join our NDIS Division, IDEAL Plan Management. As a key member of our team, you will provide exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Plan Management Services: Provide high-quality plan management services and advice to participants, ensuring their plans are implemented effectively.
- Customer Liaison: Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints in a professional and diplomatic manner.
- Relationship Management: Maintain positive relationships with internal and external stakeholders, including service providers, to ensure seamless communication and collaboration.
- Enquiry Management: Manage a variety of inbound customer enquiries and correspondence, including account enquiries, in a timely and efficient manner.
- Data Integrity: Contribute to and conduct data reconciliations to ensure data integrity is maintained, ensuring accuracy and reliability.
- NDIS Knowledge: Have a willingness to learn and develop an in-depth understanding of the NDIS Pricing Arrangement, Operational Guidelines, and legislation.
- Service Management: Have a sound understanding of best practice service management principles and practices.
- Problem-Solving: Demonstrate excellent problem-solving skills and customer focus to deal with enquiries with diplomacy and tact.
- Communication: Have exceptional communication skills, both written and verbal.
- Attention to Detail: Demonstrate a strong attention to detail, ensuring accuracy and precision in all tasks.
- Independence: Have a proven ability to work with minimal supervision and to prioritise work within tight timeframes in a dynamic office environment.
Nexia Canberra is an Equal Opportunity Employer that values the unique backgrounds, experiences, and contributions that each person brings to our community. We actively encourage diversity and inclusion, and we welcome applications from people of all ages, cultures, and abilities.
