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Customer Service Representative
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Canberra, ACT, Australia Frontline Recruitment Full timeAbout the RoleWe are seeking an experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing customer and general enquiries, making bookings, and prioritizing urgent works. You will also be responsible for coordinating with technicians, relaying accurate information, and...
Customer Service Representative
2 months ago
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. As a key member of our depot team, you will be responsible for ensuring a high level of customer satisfaction, depot maintenance, and equipment upkeep.
Key Responsibilities- Maintain the overall cleanliness and tidiness of the depot/showroom, ensuring equipment is cleaned, function-tested, fueled, and stored appropriately for pick-up and drop-offs.
- Receive incoming equipment, conduct off-hire checklists, and cooperate with the workshop to assist with processing for inspections and servicing.
- Provide excellent face-to-face and phone customer service to both existing and new clients, ensuring a seamless experience.
- Driver's license required, forklift license desirable.
- Previous yard/depot experience and/or knowledge of machinery/tools and construction equipment.
- Effective communication skills with a strong attention to detail.
- Ability to work within a team in a busy environment and provide excellent customer service to new and existing clients.
- Ability and willingness to learn all aspects of the equipment and machinery and further progress in your career.
We are a well-established family business with a strong commitment to providing superior service and products to our clients. As a member of our team, you can expect a family-focused culture, a cohesive team environment, and opportunities for career progression.
We offer a competitive hourly rate, uniforms, and performance reviews. If you are a motivated and organized individual looking for a challenging and rewarding role, we encourage you to apply.
