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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Programmed. As a key member of our contact centre, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and working closely with our supervisors to ensure seamless operations.
Key Responsibilities
- Customer Service
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide accurate and helpful information to customers, ensuring a positive experience
- Issue Resolution
- Escalate complex issues to supervisors and work collaboratively to resolve
- Document customer interactions and issues in our CRM system
- Team Collaboration
- Work closely with supervisors and team members to ensure seamless operations
- Participate in training and development programs to enhance skills and knowledge
Requirements
- Customer Service Skills
- Exceptional customer service skills, with the ability to remain calm and composed under pressure
- Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Technical Skills
- Proficiency in CRM software and other relevant systems
- Ability to learn and adapt to new technologies and processes
- Education and Experience
- High school diploma or equivalent required; degree in a related field preferred
- Minimum 1 year of customer service experience, preferably in a contact centre environment
What We Offer
At Programmed, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing our employees with the tools and resources they need to succeed, and we are proud to offer a competitive compensation and benefits package.
