Strategic Air Freight Operations Professional

6 days ago


Sydney, New South Wales, Australia beBeeCustomerService Full time
Job Overview

We are seeking a strategic professional to join our Airfreight Import team as a Senior Airfreight Customer Operations Specialist.

This role involves managing job files from start to finish, leading customer engagement and resolving queries proactively. You will also be responsible for managing booking execution and documentation, ensuring alignment with client expectations and SOPs.

The successful candidate will have excellent communication skills and the ability to work collaboratively across functions. They will also have strong analytical skills and be able to interpret data effectively.

Key Responsibilities
  • Act as the primary liaison for high-value or complex customer accounts.
  • Lead customer engagement and address queries proactively.
  • Manage booking execution and documentation to ensure alignment with client expectations and SOPs.
  • Ensure shipment planning and execution meet KPIs.
  • Maintain accurate data within the Transport Management System.
Required Skills and Qualifications
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively across functions.
  • Proficiency in Microsoft Office applications.
  • Degree in Logistics, Business Administration or related field.
Benefits
  • Competitive compensation package.
  • Ongoing training and development opportunities.
  • Balanced work-life environment.
  • Recognition as a great place to work.
About Us

Our company is a leading global logistics provider offering a range of services across multiple transportation modes. We provide specialized solutions for growth markets and industries, facilitating sustainable global trade.

At [Company Name], we value our people and recognize them as our greatest asset. We offer programs and benefits to support personal and professional growth, including hybrid working options and wellbeing initiatives.



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