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Air Freight Operations Coordinator
3 weeks ago
We are a leading global logistics provider offering specialized solutions for growth markets and industries.
- Act as the strategic liaison for high-value or complex customer accounts, managing job files from start to finish.
- Lead customer engagement, addressing queries proactively and escalating only high-risk or unresolved issues.
- Manage booking execution and documentation, ensuring alignment with client expectations, contracts, and SOPs.
- Ensure shipment planning and execution meet or exceed KPIs through proactive coordination and risk mitigation.
- Promote customer satisfaction and retention, ensuring operational excellence in every shipment.
- Drive profitability and cost control by identifying margin improvement opportunities.
To achieve these objectives, we seek an individual with results-driven skills, trust-building capabilities, positivity, and a collaborative mindset.
