Administrative Coordinator

4 weeks ago

Ringwood East, Victoria, Australia Bupa Full time

Job Title: Receptionist / Administrator

Job Type: Full-time

Location: Bupa Clinic - Ringwood BH24 1EX

About Us:

We are a health insurer and provider dedicated to delivering exceptional customer service and patient care. Our team is passionate about making a positive impact on people's lives.

Job Summary:

We are seeking an experienced and skilled Receptionist / Administrator to join our team. The successful candidate will be responsible for coordinating all back-of-house administration requirements, ensuring the smooth running of our administration tasks and providing an outstanding experience for our customers.

Responsibilities:

  • Greeting and Welcoming Customers: Provide a warm and welcoming experience for our customers, from initial contact to completion.
  • Customer Queries: Answer, screen, and forward incoming customer queries via phone calls, email, and postal mail.
  • Reception and Waiting Areas: Maintain a well-presented reception and waiting area, ensuring a clean and comfortable environment for our customers.
  • Customer Reports: Dispatch customer reports within the desired time frame, including effective management of abnormal results.
  • Paperwork and Documentation: Ensure all customers have the necessary paperwork, including appointment packs, clinical files, and consent forms.
  • Results Management: Receive, scan, and upload results, as well as follow up with suppliers to ensure timely turnaround.
  • Customer Details: Ensure accurate customer information, including appointments, changes, and rescheduling.
  • Financial Transactions: Process payments, invoices, added charges, and credit notes upon customer departure.
  • Document Management: Organize and prioritize documents to meet deadlines, ensuring a smooth workflow.
  • Referrals and Bookings: Assist with bookings of mammograms and MSK referrals, as required.
  • Post and Mail: Collect, open, date-stamp, and distribute incoming post, as well as post outgoing mail.
  • Letters and Reports: Generate letters as required by the business.
  • Inventory Management: Monitor stock levels and order goods as necessary.

Requirements:

  • PC Literacy: Excellent knowledge of MS Office packages.
  • Clinical Experience: Experience working in a busy clinical environment.
  • Medical Secretary: Medical Secretary experience.
  • Leadership Experience: Some previous leadership experience and people management skills (desirable).
  • Customer Service: Excellent customer service experience and a customer-focused approach.
  • Interpersonal Skills: Excellent interpersonal, written, and verbal communication skills.
  • Organisation: Excellent organisation and time management skills.

What We Offer:

We offer a range of benefits to support your physical and mental wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell
  • Bupa health insurance as a benefit in kind
  • An enhanced pension plan and life insurance
  • Annual performance-based bonus as part of the Staff Bonus Scheme
  • Onsite gyms or local discounts where no onsite gym available
  • Various other benefits and online discounts

Apply Today:

If you are a motivated and experienced individual looking for a challenging and rewarding role, please submit your application. We look forward to hearing from you.

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