Administrative Coordinator

7 days ago


Ringwood East, Victoria, Australia Bupa Full time
Job Description:

We are seeking an experienced Administrative Coordinator to join our team in Ringwood, BH24 1EX. This is a permanent, full-time role offering a competitive salary of £25,250 + fantastic benefits.

About the Role:

  • Greet and welcome customers, supporting them throughout their journey and ensuring a smooth checkout process.
  • Answer phone calls, screen and forward queries, and proactively manage local mailboxes and emails.
  • Maintain a well-presented reception area and waiting space.
  • Dispatch customer reports within desired time frames, including effective management of abnormal results.
  • Ensure customers have necessary paperwork, including appointment packs, clinical file preparation, and consent forms.
  • Manage results effectively, receiving, scanning, and uploading, and follow up with suppliers for timely turnaround.
  • Update customer details, appointments, and payments accurately.
  • Organise documents efficiently, working in date order, and prioritising to meet deadlines.
  • Assist in booking mammograms and MSK referrals (where delivered at the centre).
  • Process post, collect, open, date stamp, distribute, and send outgoing mail.
  • Generate letters as required by the business.
  • Monitor stock levels and order supplies when needed.

About You:

  • You should be PC literate, with excellent knowledge of MS Office packages.
  • Have experience working in a busy clinical environment.
  • Hold medical secretary qualifications.
  • Prior leadership experience and people management skills are desirable.
  • You must possess strong customer service skills and be highly customer-focused.
  • Excellent communication, organisation, and time management skills are essential.

Bupa: Why Choose Us?

We're a health insurer and provider with no shareholders, focusing solely on our customers. Our unique structure allows us to reinvest profits into providing more and better healthcare. We offer a range of benefits to support your physical and mental wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit-in-kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus through our Staff Bonus Scheme.
  • Onsite gym access or local discounts where available.
  • Various other benefits and online discounts.


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