Administrative Coordinator
7 days ago
We are seeking an experienced Administrative Coordinator to join our team in Ringwood, BH24 1EX. This is a permanent, full-time role offering a competitive salary of £25,250 + fantastic benefits.
About the Role:
- Greet and welcome customers, supporting them throughout their journey and ensuring a smooth checkout process.
- Answer phone calls, screen and forward queries, and proactively manage local mailboxes and emails.
- Maintain a well-presented reception area and waiting space.
- Dispatch customer reports within desired time frames, including effective management of abnormal results.
- Ensure customers have necessary paperwork, including appointment packs, clinical file preparation, and consent forms.
- Manage results effectively, receiving, scanning, and uploading, and follow up with suppliers for timely turnaround.
- Update customer details, appointments, and payments accurately.
- Organise documents efficiently, working in date order, and prioritising to meet deadlines.
- Assist in booking mammograms and MSK referrals (where delivered at the centre).
- Process post, collect, open, date stamp, distribute, and send outgoing mail.
- Generate letters as required by the business.
- Monitor stock levels and order supplies when needed.
About You:
- You should be PC literate, with excellent knowledge of MS Office packages.
- Have experience working in a busy clinical environment.
- Hold medical secretary qualifications.
- Prior leadership experience and people management skills are desirable.
- You must possess strong customer service skills and be highly customer-focused.
- Excellent communication, organisation, and time management skills are essential.
Bupa: Why Choose Us?
We're a health insurer and provider with no shareholders, focusing solely on our customers. Our unique structure allows us to reinvest profits into providing more and better healthcare. We offer a range of benefits to support your physical and mental wellbeing, including:
- 25 days holiday, increasing through length of service, with option to buy or sell.
- Bupa health insurance as a benefit-in-kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus through our Staff Bonus Scheme.
- Onsite gym access or local discounts where available.
- Various other benefits and online discounts.
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