Administrative Coordinator

4 weeks ago

Ringwood East, Victoria, Australia Bupa Full time

Job Overview:

As a key member of our team, you will play a vital role in ensuring the smooth operation of our administration tasks and supporting the centre's requirements in providing an exceptional experience for our customers.

Key Responsibilities:

  • Greet and welcome customers, supporting their journey throughout the centre and ensuring a thorough checkout process.
  • Answer, screen, and forward incoming customer queries via phone calls, proactively managing local mailboxes and emails.
  • Maintain a well-presented reception and waiting areas, ensuring a positive first impression for our customers.
  • Dispatch customer reports within the desired timeframe, effectively managing abnormal results and ensuring timely follow-up with suppliers.
  • Ensure all customers have the correct paperwork, including appointment packs, clinical file preparation, and consent forms.
  • Effectively manage results, including receiving, scanning, and uploading, and follow up with suppliers to ensure turnaround within agreed SLAs.
  • Process customer details, appointments, and payments, ensuring accuracy and efficiency.
  • Organize and prioritize documents to meet deadlines, ensuring a quick turnaround of documents.
  • Assist in bookings of mammograms and MSK referrals, where delivered at the centre.
  • Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
  • Generate letters as required by the business.
  • Monitor stocks and order goods when required.

Requirements:

  • PC literate, with excellent knowledge of MS office packages.
  • Experience working in a busy clinical environment.
  • Medical Secretary experience.
  • Some previous leadership experience and people management skills (desirable).
  • Customer service experience and highly customer-focused.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent organisation and time management skills.

About Bupa:

We are a health insurer and provider, with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus as part of the Staff Bonus Scheme.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

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