Administrative Support Coordinator

2 days ago

Ringwood East, Victoria, Australia Bupa Full time

Job Title: Administrative Support Coordinator

Job Summary:

We are seeking an experienced Administrative Support Coordinator to join our team at Bupa Clinic – Ringwood BH24 1EX. As an Administrative Support Coordinator, you will play a key part in ensuring the smooth running of our administration tasks and providing an outstanding experience for our customers.

Key Responsibilities:

  • Greet and welcome customers, supporting their journey throughout the centre.
  • Answer, screen, and forward incoming customer queries via phone calls and manage local mailboxes and emails.
  • Maintain a well-presented reception and waiting areas.
  • Dispatch customer reports within the desired time frame, including effective management of abnormal results.
  • Ensure customers have the correct paperwork, including appointment packs, clinical file preparation, and consent forms.
  • Manage results, including receiving, scanning, and uploading, and follow up with suppliers to ensure turnaround within the agreed SLA.
  • Update customer details, appointments, and payments in EXACT/BOSS/Meddbase.
  • Organise documents to meet deadlines and assist with bookings and referrals.
  • Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
  • Generate letters as required by the business.
  • Monitor stocks and order goods when required.

Requirements:

  • PC literate, excellent knowledge of MS office packages.
  • Experience of working within a busy clinical environment.
  • Medical Secretary experience.
  • Some previous leadership experience and people management skills (desirable).
  • Customer service experience and highly customer-focused.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent organisation and time management skills.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Annual performance-based bonus as part of the Staff Bonus Scheme.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

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