Customer Value Strategist

5 days ago

Sydney, New South Wales, Australia beBeeEngagement Full time $150,000 - $180,000
Job Overview

The Engagement Manager is a critical role responsible for fostering customer satisfaction across the customer success and services lifecycle.

This strategic position collaborates closely with Sales, Customer Success, Support, and Product Teams on campaigns, programs, and content to ensure customers derive maximum value from our products and services.

Key Responsibilities:

  • Partner with sales counterparts to understand customer needs and exceed expectations in delivery and solution development
  • Identify opportunities for new services by understanding and addressing potential new use-cases and articulating business value
  • Deliver as an Engagement Manager in assigned areas with full accountability for meeting/exceeding Professional Services and Training bookings and revenue targets
  • Consult with clients to comprehend engagement scope, requirements, time, cost, and benefits and estimate, scope, and develop statement of work documents
  • Drive resolution of delivery challenges, address resource contentions, scoping issues, and manage expectations

Requirements:

  • Familiarity with data and AI domain knowledge and experience working with customers to realize business value
  • Proven experience in senior customer-facing roles that require influencing, validating, negotiating, understanding, and execution
  • Exceptional customer-facing skills and ability to communicate effectively with Executives and other stakeholders both internally and externally
  • Consistent track record of identifying customer needs and successfully implementing solutions
  • Strong leadership experience, ability to enforce good project governance, and drive delivery excellence
  • Strong service delivery and program management skills with ability to synthesize customer success outcomes into well-structured program plans
  • Proven experience in estimating effort and scope for services

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