Customer Experience Strategist

1 day ago

Sydney, New South Wales, Australia beBeeStrategy Full time $100,000 - $135,000

Job Title: Customer Experience Strategist

About the Role:

We are seeking a highly skilled and experienced Customer Experience Strategist to join our team. The successful candidate will be responsible for managing a high-performing team of customer-facing professionals, while also owning a portfolio of customers across Australia & New Zealand.

  • Lead and inspire the team to deliver exceptional results
  • Coach and mentor team members to develop their skills and expertise
  • Develop and implement strategies to drive customer retention, revenue growth, and product adoption
  • Monitor customer health scores, usage data, and trends to identify opportunities for proactive engagement
Key Responsibilities:
  • Customer Onboarding & Activation - Guide new customers through onboarding for a smooth, high-impact activation
  • Product Adoption & Engagement - Monitor customer health scores, usage data, and trends to drive proactive engagement
  • Retention, Growth & Upsells - Drive retention, expansion revenue and upsells by demonstrating additional value
  • Churn Prevention & Risk Mitigation - Identify at-risk accounts early and implement strategic action plans to prevent churn
Required Skills and Qualifications:
  • At least 4 years of experience in a customer-facing role within a SaaS company
  • Proven track record of driving customer success and retention
  • Strong leadership and coaching skills
  • Ability to analyze complex customer data and develop strategic recommendations
About You:

We are looking for someone who is:

  • Experienced in customer-facing roles and able to lead and motivate a team
  • Passionate about delivering exceptional customer experiences and driving business growth
  • Able to work independently and as part of a team
What We Offer:

Our company offers a dynamic and supportive work environment, with opportunities for professional development and growth. If you are a motivated and experienced Customer Experience Strategist, we encourage you to apply for this exciting opportunity.

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