
Strategic Workforce Manager
22 hours ago
We are seeking a highly skilled Workforce Planning Specialist to support our frontline teams with accurate scheduling, effective resource allocation, and real-time workforce monitoring.
About the RoleThis role collaborates closely with the Workforce Management Leader to play a key part in ensuring our frontline teams are supported with accurate scheduling, effective resource planning, and real-time workforce monitoring.
Key Responsibilities- Staff Scheduling – Creating and maintaining accurate staff schedules using workforce planning tools, ensuring shifts align to forecasted demand.
- Intra-day Monitoring – Tracking real-time performance and reallocating resources to meet client and business needs.
- Continuous Improvement – Providing insights from scheduling and performance data, while supporting improvements to workforce management tools and processes.
- Compliance – Ensuring all workforce planning activities adhere to regulatory requirements and company policies.
- Act as the link between workforce planning and service delivery, working closely with managers and team leaders to ensure the right people are in the right place at the right time.
- Keep a pulse on daily operations and identify trends to influence decisions that impact client outcomes and service levels.
- Knowledge of Microsoft Excel or Google Sheets.
- Strong organisational skills and attention to detail.
- Clear, confident communication and interpersonal skills.
- Ability to adapt quickly to changing priorities in a fast-paced environment.
- A strong understanding and experience within workforce planning environments.
- Hybrid Working (upon successful completion of six-month probation)
- Novated car leasing benefits
- Discounts on health insurance and lifestyle brands
- Annual wellness subsidy, EAP access, daily fruit, and wellness events
- Free services for you, plus discounts for family and friends
- Social and wellness-focused activities, committees on wellness, diversity, and culture
- Ongoing professional development, coaching, and career progression
We welcome applicants from all cultural backgrounds, the LGBTQIA+ community, and those with Aboriginal and Torres Strait Islander heritage. Embracing our differences makes us stronger as a workplace and service provider.
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