Desktop Support Technician
1 week ago
Role Overview:
We are seeking a skilled Desktop Support Engineer to join our team at NTT DATA Services. The successful candidate will provide technical support and assistance to end-users, ensuring seamless delivery of IT services.
Key Responsibilities:
- Act as a primary point of contact for clients, providing timely and effective issue resolution.
- Contribute to the EUC Team, offering technical expertise and support to end-users in a client environment.
- Work is guided by operational and project objectives, measured on SLAs, CSFs & KPIs aligned to the same.
- Resolve day-to-day incidents and fulfill requests in line with the ITIL Framework.
- Assist with IMAC-D activities, including the installation, move, add, change, and decommission/disposal of desktops, laptops, monitors, printers, and other IT equipment and peripherals.
- Stay up-to-date with new and emerging technologies, guided by business requirements.
Requirements:
- 1+ year of experience in computer software and hardware troubleshooting, Windows operating system as a field technician (desktop or deskside support).
- Good understanding of the ITL Framework is a must.
- Experience in using ITSM tools like Service Now, Remedy, etc.
- Excellent communication skills (written and spoken) in English.
- Ability to perform general office requirements and adapt to changing priorities.
- Must be able to perform essential responsibilities with or without reasonable accommodations.
- Travel, including domestic trips, may be required.
About NTT DATA Services:
NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications. As part of NTT DATA, a $30 billion trusted global innovator, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.
Diversity and Inclusion:
NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are dedicated to creating a diverse and inclusive environment for all employees.
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