Desktop Support Specialist

1 week ago

Melbourne, Victoria, Australia Pyramid Global Technologies Full time
About the Job

We are seeking a highly skilled Desktop Support Specialist to join our team at Pyramid Global Technologies.

Key Responsibilities:

  • Build and configure laptops as per standard specifications
  • Troubleshoot application and OS issues faced by employees
  • Take actions as advised by the Manager related to IT policies
  • Update Antivirus and windows patches
  • Communicate with employees regarding the update on Service requests/Allocation of laptops
  • Allocate/deallocate Assets in CMDB
  • Ensure All Laptops/desktops working properly
  • Responding to service issues on time
  • Respond to user tickets regarding hardware, software install/manage end-user IT equipment
  • Send/ship IT hardware to users
  • Set up computers/endpoints and install software for various applications and programs
  • Provide Technical support across the company (this may be in person or over the phone/remote) regarding any operating system issues
  • Keep track of the number of laptops/desktops in the store
  • Providing physical support to the core Technical team in the server room
  • Serve as the first point of contact for the customer seeking technical assistance
  • Direct unresolved issues to respective teams
  • Inventory management of all IT assets

Candidate Specifications:

  • Relevant Qualifications preferred
  • ITIL V3 Foundation, MCSA certified
  • Candidate without certifications but able to demonstrate an exceptional level of knowledge and skills with a proven track record may be considered
  • Pre-Requisite: Having approximately 3 years of experience working in IT support Operations with the multiplatform environment (windows, cisco)
  • Experience with contact center support will be preferred
  • In-depth knowledge of Windows 10, office 365, etc.
  • Knowledge; troubleshooting of multiplatform devices like Laptops, Phones, tablets, soft phones
  • Hands and feet Support to the core team in the server room. Like providing remote to the core team.
  • Coordinate with the service desk, Tech M team, and client technical team for resolution
  • Some experience with Asset management
  • Standard SOE deployment
  • Troubleshooting using remote tools
  • Basic knowledge of DNS, DHCP services
  • Basic knowledge of windows server and client
  • Has experience working with the following ITIL processes: Incident Management

Requirements:

  • Process-oriented
  • Highly self-driven and thrive with minimum supervisor
  • Able to operate well in an environment where teamwork is critical
  • Good at handling stress and critical/difficult situation

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