Desktop Support Specialist

6 days ago


Melbourne, Victoria, Australia Axiom Technologies Full time

Axiom Technologies is a leading global IT services partner that provides cutting-edge support to medium to large-scale enterprises.

We are seeking an experienced and skilled Desktop Support Officer to join our team. The ideal candidate will possess excellent customer service skills, be able to troubleshoot complex technical issues, and have in-depth knowledge of Windows operating systems and Microsoft Office applications.

Key Responsibilities:

  • To provide on-site and remote support to end-users within the organization's desktop computing environment.
  • To troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
  • To maintain accurate records of incidents and resolutions.
  • To collaborate with internal stakeholders to identify and implement process improvements.
  • To stay up-to-date with the latest technology trends and advancements.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • At least 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • In-depth knowledge of Windows operating systems, Microsoft Office applications, and computer hardware.
  • CompTIA A+ certification or equivalent.

Estimated Salary:$65,000 - $85,000 per annum



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