Desktop Support Professional

3 weeks ago


Melbourne, Victoria, Australia Axiom Technologies Full time

Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises.

We are looking for a skilled Desktop Support Officer to coordinate a range of activities from simple tasks to complex plans.

This role will provide onsite and on-call assistance to end-users within the organisation's desktop computing environment.

Key responsibilities include:

  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware Software Installation (understanding of deployment tools like SCCM)
  • Basic knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting

Personal Attributes:

  • Excellent end-user computing skills
  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written

In-depth knowledge of:

  • Windows OS (e.g. XP, Vista, Windows 7, 10)
  • Microsoft Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
  • Mobile devices

Basic knowledge of:

  • Active Directory
  • Exchange
  • Apple OS
  • SCCM

IT Qualifications:

  • At least two of the following:
  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in the desktop area
  • Microsoft Office Specialist (MOS) Certification

Experience:

  • 1+ year of relevant experience

For this role, please send your resume to the email address provided.



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