Desktop Support Professional
3 weeks ago
Axiom Technologies is a leading provider of IT services to medium to large-scale enterprises.
We are looking for a skilled Desktop Support Officer to coordinate a range of activities from simple tasks to complex plans.
This role will provide onsite and on-call assistance to end-users within the organisation's desktop computing environment.
Key responsibilities include:
- Computer OS/Peripherals troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Software Installation (understanding of deployment tools like SCCM)
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
Personal Attributes:
- Excellent end-user computing skills
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications:
- At least two of the following:
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience:
- 1+ year of relevant experience
For this role, please send your resume to the email address provided.
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