Desktop Support Engineer
1 day ago
Axiom Technologies is a leading IT services provider offering comprehensive support solutions for medium to large-scale enterprises. With a focus on delivering exceptional service, we are seeking an experienced Desktop Support Officer to join our team.
As a key member of our technical staff, you will be responsible for providing timely and accurate onsite/on-call assistance to end-users within our organisation's desktop computing environment. Your primary goal will be to ensure optimal service delivery by troubleshooting and resolving technical issues efficiently.
Key Responsibilities:
- Providing first-level technical support for desktop computing hardware and software
- Troubleshooting and resolving complex technical issues in a timely manner
- Collaborating with cross-functional teams to identify and implement process improvements
- Developing and maintaining technical documentation to support knowledge sharing and best practices
- Participating in on-call rotations to provide 24/7 support as required
Required Skills and Qualifications:
- Bachelor's degree in Computer Science or related field, or equivalent work experience
- Minimum 1+ year of relevant experience in desktop support or IT infrastructure role
- Strong understanding of Windows operating systems, Microsoft Office applications, and PC/laptop hardware
- Excellent analytical and problem-solving skills, with ability to work independently and collaboratively
- Strong communication and customer service skills, with ability to interact effectively with diverse stakeholders
Benefits:
- Competitive salary range: $60,000 - $80,000 per annum
- Ongoing training and professional development opportunities
- Flexible working arrangements to support work-life balance
- Opportunities for career growth and advancement within the company
About Axiom Technologies:
We are a global IT services partner committed to delivering exceptional service to our clients. Our team of experts provides innovative solutions that drive business success. If you are a motivated and experienced individual looking for a challenging role, please apply now.
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