Sydney Hotel Reservations Coordinator

1 week ago

Sydney, New South Wales, Australia The Tank Stream Full time

About The Tank Stream Hotel Sydney

Fuel your career at the heart of Sydney's CBD with our stylish accommodation. Shape unforgettable guest experiences just minutes from iconic attractions.

Job Description
  • Collaborate with the Reservations Manager to maximize yield management and optimize hotel operations.

To ensure efficient and effective inter-department interaction, be fully conversant with the hotel reservation system – Opera Cloud. Work closely with front office and accounts to set up and charge back authorities according to hotel credit procedures. Maximize average rate and occupancy while ensuring correct commissions are actioned and guaranteed bookings and cancellation fees are charged where appropriate.

Benefits & Perks:

At EVT, we offer incredible team member discounts from day one, including 50% off stays at EVT hotels, $2 movie tickets, winter and summer savings, rapid career growth opportunities, local community involvement, and volunteering.

Skills & Experience:

  • Proficiency in Reservation Systems: Knowledge of Opera Cloud or similar systems.
  • Yield Management Skills: Ability to maximize average rates, occupancy, and revenue.
  • Team Leadership: Support and optimize the efficiency of the reservations team.
  • Interdepartmental Collaboration: Strong communication skills to work effectively across departments.
  • Attention to Detail: Ensure accurate setup of AR and charge-back processes while adhering to credit procedures.
  • Analytical Skills: Monitor and correctly process commissions, guaranteed bookings, and cancellation fees.
  • Customer Service Skills: Deliver high-quality service that meets guest expectations.
  • Adaptability: Willingness to complete ad hoc tasks as required.
  • Problem-Solving Skills: Address challenges in a timely and effective manner.
  • Organizational Skills: Manage tasks efficiently to support smooth hotel operations.

Estimated salary range for this role is around $60,000 - $80,000 per year, based on industry standards and location.

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