Optimising Operations and Scaling Customer Experiences

2 weeks ago

Sydney, New South Wales, Australia Plenti Full time

About Plenti

We are a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. Our proprietary technology delivers award-winning automotive, renewable energy and personal loans to help creditworthy borrowers bring their big ideas to life.

With a strong focus on innovation, we are continuously pushing the boundaries of what is possible in the financial services industry.

As a market-leading fintech, we have approximately 200 people based in Australia and offer a dynamic and collaborative work environment that fosters growth and development.

The Role: Senior Business Analyst

We are seeking a Senior Business Analyst to join our team. In this role, you will be instrumental in optimising and scaling processes across our Operations and Sales functions.

You will work closely with product and engineering teams to deliver solutions to the broader business, leveraging your analytical expertise and technical skills to drive efficiency and continuous improvement.

Key Responsibilities:

• Process Optimisation & Improvement: Identify, design, and implement enhancements to existing processes, introducing scalable, efficient workflows across the customer journey to support growth.

• Strategic Process Development: Design and implement new processes across our customer lifecycle that will scale alongside our growth.

• Stakeholder Collaboration & Facilitation: Lead workshops and discovery sessions to gather and refine requirements, offering insights that balance business priorities and cost-benefit considerations.

• Issue Resolution: Act as a key problem solver for operational issues, incidents, and bottlenecks, providing rapid and effective resolution to minimise business disruption.

• Automation & Product Integration: Work with product and engineering teams to integrate operational needs into product development, focusing on automation to streamline workflows within the Zoho ecosystem and other CRM and low/no-code tools.

Requirements:

• 5+ years of experience in operations, business analysis, or product roles within a high-performance, data-centric environment, ideally with a strong background in CRM systems (e.g., Zoho, Salesforce, HubSpot).

• Advanced quantitative and analytical skills with proven ability to distill data insights into actionable recommendations and sound decision-making.

• Strong technical acumen with familiarity with relational databases, including data structures, key constraints, and cardinality, with the ability to convert complex requirements into operationalized steps.

• Experience with Zoho and complementary low/no-code automation platforms such as Zapier, Mulesoft, Workato, Amazon Connect, Twilio, or Databricks.

• Strategic thinker with executive excellence with skills in managing multiple projects with autonomy, demonstrating a strong sense of accountability and initiative.

• Extensive experience in documenting and optimising processes for clarity and scalability.

• Strong communication skills to build rapport across departments, with the confidence to facilitate senior-level discussions and influence business direction.

What We Offer

At Plenti, we offer a competitive salary of $120,000 - $150,000 per annum, depending on experience.

We also offer a range of benefits, including professional development opportunities, flexible working arrangements, and a collaborative work environment.

If you are a strategic thinker with excellent analytical and communication skills, and a passion for delivering exceptional customer experiences, we would love to hear from you.

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