High-Performing Process Optimisation Specialist
1 week ago
We are seeking a highly skilled Senior Business Analyst to join our team at Plenti, a dynamic fintech lender. As a key member of our Operations and Sales functions, you will be instrumental in optimising and scaling processes to support our growth.
About the Role:
This is an exceptional opportunity for a proactive leader-in-the-making who combines analytical expertise, technical skills, and a strategic mindset. You will work closely with product and engineering teams to deliver solutions to the broader business, driving efficiency and process automation.
Key Responsibilities:
- Process Optimisation & Improvement: Identify, design, and implement enhancements to existing processes, introducing scalable, efficient workflows across the customer journey.
- Strategic Process Development: Design and implement new processes across our customer lifecycle that will scale alongside our growth.
- Stakeholder Collaboration & Facilitation: Lead workshops and discovery sessions to gather and refine requirements, offering insights that balance business priorities and cost-benefit considerations.
- Issue Resolution: Act as a key problem solver for operational issues, incidents, and bottlenecks, providing rapid and effective resolution to minimise business disruption.
- Automation & Product Integration: Work with product and engineering teams to integrate operational needs into product development, focusing on automation to streamline workflows within the Zoho ecosystem and other CRM and low/no-code tools.
What We Offer:
As a Senior Business Analyst at Plenti, you will be part of a high-performing, diverse, customer-focused, and collaborative team. We offer a dynamic industry environment, market-leading fintech experience, and genuine values that come from deep within our business. Our start-up culture fosters innovation, entrepreneurship, leadership, and your career progression.
With estimated salary $140,000 - $160,000 per annum, this is an exciting opportunity to shape the future of financial services at Plenti. If you are a motivated professional looking to make a meaningful impact, apply now to join our team.
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