Optimising Operational Processes Lead

1 week ago

Sydney, New South Wales, Australia Plenti Full time

About the Role

We are seeking an experienced Optimising Operational Processes Lead to join our dynamic team at Plenti. In this key role, you will be instrumental in optimising and scaling processes across our Operations and Sales functions.

This is a unique opportunity to leverage your analytical expertise, technical skills, and strategic mindset to deliver best-in-class, scalable customer and partner experiences.

Key Responsibilities:

  • Process Optimisation & Improvement: Identify, design, and implement enhancements to existing processes, introducing scalable, efficient workflows across the customer journey to support growth.
  • Strategic Process Development: Design and implement new processes across our customer lifecycle that will scale alongside our growth.
  • Stakeholder Collaboration & Facilitation: Lead workshops and discovery sessions to gather and refine requirements, offering insights that balance business priorities and cost-benefit considerations.
  • Issue Resolution: Act as a key problem solver for operational issues, incidents, and bottlenecks, providing rapid and effective resolution to minimise business disruption.
  • Automation & Product Integration: Work with product and engineering teams to integrate operational needs into product development, focusing on automation to streamline workflows within the Zoho ecosystem and other CRM and low/no-code tools.

Requirements:

  • 5+ years of experience in operations, business analysis, or product roles within a high-performance, data-centric environment, ideally with a strong background in CRM systems (e.g., Zoho, Salesforce, HubSpot).
  • Advanced quantitative and analytical skills with proven ability to distill data insights into actionable recommendations and sound decision-making.
  • Strong technical acumen with familiarity with relational databases, including data structures, key constraints, and cardinality, with the ability to convert complex requirements into operationalized steps.
  • Experience with Zoho and complementary low/no-code automation platforms such as Zapier, Mulesoft, Workato, Amazon Connect, Twilio, or Databricks.
  • Strategic thinker with executive excellence with skills in managing multiple projects with autonomy, demonstrating a strong sense of accountability and initiative.
  • Extensive experience in documenting and optimising processes for clarity and scalability.
  • Strong communication skills to build rapport across departments, with the confidence to facilitate senior-level discussions and influence business direction.
  • Creative problem solver with a deep understanding of customer experience principles, capable of offering solutions that elevate user experience.

What We Offer:

A highly competitive salary of $120,000 - $180,000 per annum, depending on experience, plus a range of benefits, including opportunities for career growth and professional development.

Why Join Us?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused, and collaborative. It's a place where everyone can 'make it happen' and share in the results and rewards.

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