Global Scale Operations Strategist

1 week ago

Sydney, New South Wales, Australia Amazon Full time

Role Overview

We are looking for an experienced professional to drive scale, schedule, and cost optimization within Amazon's Hub Pick-up and Returns division.

About the Job

As a Global Scale Operations Strategist, you will be responsible for managing cross-functional project teams, planning, organizing, and executing complex projects across multiple organizations and stakeholders. Your key responsibilities will include:

  • Managing new countries to scale-ready state
  • Building strong partnerships with product and tech leaders to influence the development of features that resolve operational inefficiencies, improve scaling velocity, and enhance the operator/external partner experience
  • Leading initiatives to optimize for scale, schedule, and cost
  • Preparing and delivering data-driven operational business reviews to senior management
  • Ownership of the operational budget for each functional area, including productivity, labor planning, CapEx, and OpEx
  • Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, forecasting, and peak season planning
  • Developing and optimizing mechanisms and tools to enable scalable and efficient partner engagement
  • Driving usage of Hub Pick-up and Returns by Amazon customers
  • Implementing review mechanisms to monitor, analyze, and report partner/location performance and derive proactive follow-up actions
  • Representing Amazon Hub Pick-up & Returns with our partners and driving sustainable account growth

Your Main Tasks

You will cover the following tasks:

  • Develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
  • Drive usage of Hub Pick-up and Returns by Amazon customers
  • Implement review mechanisms to monitor, analyze, and report partner/location performance and derive proactive follow-up actions
  • Act as a facilitator between internal and external stakeholders from Tech, Accounting, Marketing, Business Planning, Legal, and Product Management to optimize partner and customer experience throughout the complete project lifecycle
  • Represent Amazon Hub Pick-up & Returns with our partners and drive sustainable account growth

The Ideal Candidate

The ideal candidate has:

  • Experience with a proven track record within account management, project management, marketing, or sales positions
  • An entrepreneurial mindset and feels comfortable in a dynamic, fast-moving, and ambiguous environment
  • A proven track record of delivering projects within scope, time, budget, and quality while overcoming unexpected challenges
  • Good business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done autonomously
  • Mastery of analytical thinking with the ability to capture and analyze data for decision-making
  • The ability to visualize and communicate a long-term goal as well as to scope and execute on the required steps throughout the journey

BASIC QUALIFICATIONS

The basic qualifications include:

  • 10+ years of Microsoft Excel experience
  • Bachelor's degree or equivalent
  • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  • Experience defining, refining, and implementing sales processes, procedures, and policies or equivalent

PREFERRED QUALIFICATIONS

The preferred qualifications include:

  • Experience using Salesforce (or other CRM tool) or BI tools
  • Experience presenting to senior leadership

About Amazon

Amazon is committed to a diverse and inclusive workplace. We pay our respect to all Aboriginal and Torres Strait Islander peoples today.

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