Customer Experience Leader

2 weeks ago

Sydney, New South Wales, Australia Arete Executive Full time

About The Opportunity


We are seeking a dedicated and exceptionally talented professional to spearhead digital transformation initiatives for our client's B2B Enterprise in Building Services. This role is pivotal to our client's digital transformation journey, focusing on revolutionising how customers engage across all touchpoints—online and offline.


You'll lead the charge in mapping and optimising end-to-end customer experiences across digital and traditional channels. By collaborating with IT and marketing teams, you'll redefine how customer service is delivered, transforming siloed operations into a unified, efficient, and seamless experience. From leveraging digital tools to optimising customer adoption of self-service options, your work will set a new standard in customer excellence.


About You


You're a strategic thinker and a hands-on doer with experience in the corporate world. You have a unique ability to merge technology with real-world service, translating your insights into tangible improvements that drive customer loyalty and business success. You've thrived in high-pressure, fast-paced environments where real-time, mission-critical services are at the core.


A natural problem solver, you bring an upbeat, positive attitude to the table. You see every challenge as an opportunity to innovate and improve. You're not just managing processes; you're shaping the future of customer experience.


What's on Offer


Join a thriving business on a solid path of growth and success. This organisation is dedicated to a forward-looking vision, breaking down barriers to progress and fostering a culture that champions both innovation and teamwork. You'll be part of a tight-knit team within a corporate setting, providing an excellent platform for someone eager to accelerate their career. In this leadership role, you'll be at the forefront of a digital transformation, driving meaningful improvements in customer engagement and business outcomes. With a dynamic, collaborative environment, the opportunity for substantial career advancement is within reach.

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