IT Support Specialist

4 weeks ago

Melbourne, Victoria, Australia Slater and Gordon Lawyers Full time

About the Role

We are seeking an experienced IT Support Specialist to join our National Information Technology (IT) team at Slater and Gordon Lawyers. This Level 2 Support role as IT End User Support Analyst will oversee several key functions within the End User Support team, enabling the delivery of a high-quality service to internal stakeholders.

Key Responsibilities

  • Communicate with internal stakeholders via phone, email, and face-to-face to help resolve technical issues.
  • Resolve Level 2 tickets within service level agreement periods.
  • Take phone calls escalated by the Service Desk and provide on-call resolution.
  • Provide technical support and guidance to resolve End User computer hardware and software problems.
  • Work in conjunction with project managers to coordinate the continual upgrading of IT systems.
  • Perform health checks on hardware.
  • Build new computers and maintain the IT stock on-site.
  • Assist with IT projects by performing tasks and implementation.
  • Maintain and produce knowledge articles and share with the wider team.

Requirements

  • At least 2+ years of experience in a service desk role.
  • Experience training and mentoring junior staff.
  • Strong understanding of technical issue resolution workflow and systems.
  • Technical troubleshooting and providing support in a Windows environment, basic network, and Client Service.
  • Strong communication skills, both written and verbal.
  • Exceptional focus on end-user experience and service.
  • Self-driven, competitive, and passionate about business development.
  • Ability to interact in a professional manner and build relationships with a broad range of people.

  • IT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Support Specialist to join a great team in Perth. As a Helpdesk Engineer, you will provide Level 1 support to users over the phone, working with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging ticketsOffering excellent customer...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.Key...

  • "IT Support Specialist"

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is seeking an experienced IT Helpdesk Support to work on a part-time basis, providing level 1 support to users both on and off-site. This role involves working with a small team of IT specialists and requires excellent customer service skills.The ideal candidate will have a detailed knowledge of ticketing systems, Windows 10 Operating Systems,...

  • IT Support Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is working with a leading organization to find an experienced IT ServiceDesk Engineer to join a dynamic team.The successful candidate will provide Level 1 support to users over the phone and work closely with a small team of IT specialists.Key Responsibilities:Providing IT support over the phoneProviding first-level support and logging...

  • IT Support Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a brilliant organization that has an exciting opportunity for an experienced IT ServiceDesk Engineer to join a great team.Working with a small team of IT specialists, you will be providing Level 1 support to users over the phone.Key Responsibilities include:Providing IT support over the phoneProviding first-level...

  • IT Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT seeks a highly skilled and detail-oriented IT Support Specialist to join our team. As an IT Support Specialist, you will play a vital role in providing technical assistance to internal users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT infrastructure.**Job Overview:**This is a full-time position that...

  • IT Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Exciting Opportunity for an Experienced IT Support ProfessionalMilestone IT is a leading provider of innovative technology solutions, and we are currently working with a brilliant organization to find an experienced IT Support Specialist to join their team.The successful candidate will be responsible for providing Level 1 support to users over the phone,...

  • IT Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Company OverviewMilestone IT is a leading organization in the Information & Communication Technology sector, providing top-notch services to its clients. We are currently working with an exciting opportunity for an experienced IT ServiceDesk Engineer to join our team of experts.SalaryWe offer a competitive salary range of $60,000 - $80,000 per year,...

  • Technical IT Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology | Help Desk & IT Support solutions, and we are currently working with an exciting organization in Perth to fill a rewarding position for a Technical IT Support Specialist.The successful candidate will be responsible for providing Level 1 support to users over the phone, utilizing...

  • IT Helpdesk Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is currently working with a prominent organization in Perth on an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their skilled IT team.The successful candidate will be responsible for providing Level 1 technical support to users via phone, collaborating closely with a small group of IT specialists to deliver...

  • Senior IT Support Specialist

    6 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    About the RoleMilestone IT is currently working with a prestigious organization located in Perth, offering an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their team.Job DescriptionAs a Technical Support Engineer, you will be responsible for providing Level 1 support to users over the phone, working collaboratively with a...

  • IT Helpdesk Support Specialist

    3 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is a leading provider of Information & Communication Technology solutions, with a strong focus on delivering exceptional support to our clients.We are currently seeking an experienced IT Helpdesk Support Engineer to join our team in Perth. As a key member of our Help Desk & IT Support division, you will play a critical role in providing Level 1...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is currently seeking a skilled Technical Support Specialist to join our team on a part-time basis. The ideal candidate will work on Saturdays and Sundays for an afternoon shift, providing Level 1 support to users both on and off-site.The role requires the ability to work independently and productively within a small team environment. You will be...

  • Technical IT Support Specialist

    2 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced Technical IT Support Specialist to provide exceptional service to our clients. This exciting opportunity offers a competitive salary, ideal for individuals with a strong background in IT and excellent communication skills.The successful candidate will be responsible for delivering Level 1 support to users over the...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Job Opportunity at Milestone ITWe are currently working with a brilliant organisation that has an exciting opportunity for an experienced Technical Support Specialist - Level 1 to join their great team.This role involves providing Level 1 support to users both on and off-site as part of a small team of IT specialists.Key Responsibilities:Gathering...

  • IT Support Specialist for Network Maintenance

    2 weeks ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT is seeking an experienced IT Helpdesk Support Engineer to join our team in Perth.As a member of our small team of IT specialists, you will provide Level 1 support to users over the phone, utilizing your technical expertise and excellent communication skills.Key Responsibilities:Deliver high-quality IT support via phoneProvide first-level support...

  • Experienced Technical Support Specialist

    2 days ago

    Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

    Milestone IT OverviewMilestone IT is a leading provider of Information and Communication Technology solutions, with a strong focus on delivering exceptional service to our clients.Salary Range:$60,000 - $80,000 per annumAbout the Role:This is an exciting opportunity for a highly motivated and experienced IT Helpdesk Support Engineer to join our team. As a...

  • IT Support Specialist with Technical Excellence

    3 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    Milestone IT is a leading provider of innovative IT solutions, and we're seeking a skilled IT Support Specialist to join our team at one of our prestigious clients.Key Responsibilities:Resolve complex IT issues escalated from the service desk with precision and expertiseTroubleshoot hardware and software problems to ensure seamless system...

  • Digital Project Support Specialist

    1 week ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are seeking an experienced Digital Project Support Specialist to assist our project managers in the planning, coordination, and execution of projects.ResponsibilitiesSupport project managers in developing project plans, schedules, and budgets.Coordinate logistics, arrange meetings, and facilitate communication among team members.Develop and maintain...

  • High-Level Desktop Support Specialist

    2 days ago

    Melbourne, Victoria, Australia Milestone IT Full time

    About Our Organization:Milestone IT is a leading provider of innovative IT solutions. This is an exceptional opportunity to work with a prominent organization and tackle diverse technical challenges in a fast-paced environment.Job Overview:As a Desktop Support Specialist, you will play a crucial role in resolving complex technical issues and delivering...