IT Helpdesk Support Specialist

2 days ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

Milestone IT is currently working with a prominent organization in Perth on an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their skilled IT team.

The successful candidate will be responsible for providing Level 1 technical support to users via phone, collaborating closely with a small group of IT specialists to deliver exceptional service.

Key Responsibilities include:

  • Rendering technical assistance over the phone
  • Providing first-level support and logging tickets efficiently
  • Demonstrating excellent customer service skills
  • Delivering hands-on hardware and software support
  • Installing, moving, adding, and changing equipment and software as needed
  • Maintaining the client's network infrastructure
  • Performing proactive and reactive troubleshooting to identify potential issues

Required Skills and Qualifications:

  • In-depth knowledge of ticketing systems
  • Detailed experience with Windows 10 operating systems
  • Familiarity with Microsoft Office Suite
  • A deep understanding of Active Directory
  • Previous experience in a similar role
  • Possessing good telephone manners and a friendly, welcoming demeanor
  • Excellent written and verbal communication skills
  • Able to work independently and collaboratively within a small team environment

This is an excellent opportunity for someone seeking a challenging and engaging role. Please note that candidates can expect a prompt response.

We estimate the salary for this position to be around $65,000 - $80,000 per annum, based on industry standards and the location.



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