IT Helpdesk Support Specialist
2 days ago
Milestone IT is currently working with a prominent organization in Perth on an exciting opportunity for an experienced IT Helpdesk Support Engineer to join their skilled IT team.
The successful candidate will be responsible for providing Level 1 technical support to users via phone, collaborating closely with a small group of IT specialists to deliver exceptional service.
Key Responsibilities include:
- Rendering technical assistance over the phone
- Providing first-level support and logging tickets efficiently
- Demonstrating excellent customer service skills
- Delivering hands-on hardware and software support
- Installing, moving, adding, and changing equipment and software as needed
- Maintaining the client's network infrastructure
- Performing proactive and reactive troubleshooting to identify potential issues
Required Skills and Qualifications:
- In-depth knowledge of ticketing systems
- Detailed experience with Windows 10 operating systems
- Familiarity with Microsoft Office Suite
- A deep understanding of Active Directory
- Previous experience in a similar role
- Possessing good telephone manners and a friendly, welcoming demeanor
- Excellent written and verbal communication skills
- Able to work independently and collaboratively within a small team environment
This is an excellent opportunity for someone seeking a challenging and engaging role. Please note that candidates can expect a prompt response.
We estimate the salary for this position to be around $65,000 - $80,000 per annum, based on industry standards and the location.
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