IT Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Information & Communication Technology | Help Desk & IT Support Full time

At Information & Communication Technology | Help Desk & IT Support, we are currently seeking an experienced IT Support Specialist to join our team in Perth.

The successful candidate will be responsible for providing Level 1 support to users over the phone, working closely with a small team of IT specialists to ensure seamless delivery of IT services.

Key Responsibilities:

  • Provide IT support over the phone, efficiently resolving user queries and issues.
  • Log and manage tickets, ensuring timely resolution and follow-up.
  • Deliver exceptional customer service, responding to user concerns and queries.
  • Perform hands-on hardware and software support, installing, moving, adding, and changing equipment and software as required.
  • Maintenance of Client's Network, ensuring optimal performance and security.
  • Proactive and reactive troubleshooting to identify potential problems, preventing downtime and ensuring business continuity.

Requirements:

  • Detailed knowledge of Ticketing System.
  • Detailed knowledge and experience of Windows 10 Operating Systems.
  • Detailed knowledge and experience of Microsoft Office Suite.
  • Detailed knowledge of Active Directory.
  • Experience performing in a similar position.
  • Friendly, welcoming, and professional with good telephone manners.
  • Well-presented, hardworking, and enjoys working in a team.
  • Excellent written and verbal communication skills.
  • Ability to work well independently and productively within a small team environment.

This is an excellent opportunity for a skilled IT professional looking for a challenging and exciting role that utilizes their technical expertise and customer service skills to deliver exceptional IT support.


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