Senior Desktop Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Data#3 Ltd Full time
Job Overview

Data#3 Ltd is seeking a skilled Senior Desktop Analyst to provide technical support to our customers. The successful candidate will have a strong background in desktop support and be able to troubleshoot complex technical issues.

Key Responsibilities
  • Resolve complex technical issues escalated by the team
  • Provide timely and effective support to customers
  • Contribute to team problem resolution processes and share knowledge
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLAs
Requirements
  • A minimum of 4 years' experience in a desktop analyst or related role
  • Strong verbal and written communication skills
  • Ability to deal with busy and high-pressured situations
  • Highly developed customer service skills
  • Developed documentation skills for procedure updates and report creation
  • Effective time and problem management skills
  • Proven ability to work within deadlines with minimum supervision
  • Knowledge and working experience of security protocols
  • Experience with technologies including Active Directory, Windows 10/11, and Desktop Application deployment
What We Offer

Data#3 Ltd is a leading IT services company with a strong culture and values. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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