Desktop Support Specialist

2 weeks ago

Melbourne, Victoria, Australia NTT DATA Services Full time

Job Summary:

We are seeking a skilled Desktop Support Engineer to join our team in Melbourne, Victoria (AU-VIC), Australia (AU). As a Desktop Support Engineer, you will be responsible for providing technical support to end-users in a client environment.

Key Responsibilities:

  • Act as a primary point of contact for a site for a client
  • Provide support to end-users in a client environment
  • Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
  • Resolve incidents and fulfill requests aligned to the ITIL Framework
  • Involved with IMAC-D (Install, Move, Add, Change & Decommission / Disposal) for desktops, laptops, monitors, printers, and other IT equipment and peripherals as needed
  • Learn new and emerging technologies as needed, guided by business requirements

Requirements and Preferences:

  • 1+ year of experience in computer software and hardware troubleshooting, Windows operating system as a field tech (desktop or deskside support)
  • Good understanding of ITIL Framework is a must
  • Experience in using ITSM Tools like Service Now, Remedy, etc.
  • Good communication skills (written & spoken) in English
  • Ability to physically perform general office requirements
  • Must be able to perform essential responsibilities with or without reasonable accommodations
  • Travel, including overnight domestic trips, will be required

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data, and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers. We are committed to our clients' long-term success.

Equal Opportunity Employer:

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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