Technical Sales Support Specialist
4 weeks ago
About the Role:
We are seeking a highly motivated and customer-focused Technical Sales Support Specialist to join our team in Melbourne. As a key member of our Source Security team, you will play a critical role in supporting the launch of our new store and driving the success of our Electronic Security Wholesale business.
Key Responsibilities:
- Work with electronic security systems including access control, intrusion alarms, CCTV, and IP camera systems.
- Engage and support customers, recommending tailored solutions and providing pre- and post-sales technical support.
- Lead customer success by assisting with system design, installation, troubleshooting, and warranty repairs.
- Drive additional sales by identifying upsell opportunities and supporting the sales team at the trade counter.
- Own the process by quoting, processing orders, and assisting with stock control, packing, and other warehouse duties when needed.
About You:
We are looking for a people person who thrives in customer-facing roles, building strong, lasting relationships. You should be self-motivated, tech-curious, and a problem-solver who can think on your feet. Previous experience in tech sales support within the Security or IT industry is a plus, and familiarity with systems like CCTV, access control, and intercoms is ideal.
What We Offer:
- A chance to be part of a growth story and help shape the success of a new store launch.
- Ongoing training and support to grow your technical skills while working with industry-leading brands.
- The opportunity to join a winning team that is customer-driven, tech-focused, and ready to dominate the market.
How to Apply:
If you are excited about joining an industry leader and shaping the future, please submit your application. We look forward to hearing from you.
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