Technical Support Specialist

4 days ago


Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.

Key Responsibilities

  • Deep-dive, analyze, mitigate or resolve technical issues escalated by various Amazon Robotics Facilities.
  • Utilize multiple data sources, dashboards and logs to pinpoint and resolve software/hardware defects, inconsistencies or bugs.
  • Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
  • Engage with high severity incidents around Amazon's Product Fulfilment & Sortation facilities.
  • Manage high severity calls, communicating and troubleshooting directly with customers.

About the Team

We are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone and chat mediums. We are curious about solving new and complex problems everyday and always want to delight our customers.

Requirements

  • Experience troubleshooting and debugging systems, service or platforms.
  • Networking Knowledge.
  • Unix Knowledge.
  • SQL Knowledge.

We are open to hiring candidates to work out of one of the following locations:

Melbourne, VIC, AUS

Acknowledgement of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



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