Customer Service Representative

3 days ago


North Sydney Council, Australia WNS Global Services Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at WNS Global Services. As a key member of our customer support team, you will play a vital role in delivering exceptional customer experiences.

About the Role

This is a day shift position that requires excellent communication skills and prior experience in contact centers or customer service environments. The ideal candidate will have a strong understanding of regulatory bodies in Australia and be committed to maintaining high-quality results.

Responsibilities
  • Deliver outstanding customer service via voice process, ensuring timely and effective resolution of customer queries.
  • Maintain accurate records and adhere to all relevant policies and procedures.
  • Collaborate with cross-functional teams to achieve business objectives and improve overall performance.
  • Stay up-to-date with industry developments and regulatory requirements, recommending improvements to existing processes where necessary.
Requirements
  • Degree in any field (undergraduate)
  • Proven experience in contact center or customer service environment
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment
What We Offer

We offer a competitive salary package, including a base salary of around $55,000 - $65,000 per year, depending on location and experience.



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