Customer Service Representative

5 months ago

North Sydney, Australia MVSI Full time

**Customer Service Representative**

**Full Time**

**Hybrid**

**Permanent**

Are you a keen observer with a passion for solving puzzles? Do you thrive in a dynamic environment where every day presents a new challenge? If so, MVSI is looking for you

**About MVSI**:
Privately held, MVSI provides a broad range of Compliance Verification services to different industries globally. We're classified as a RegTech, as a FinTech, and as an Outsourcer. Each of our Brands represents the best of technology and human intelligence, designed to deliver turnkey solutions for compliance, productivity, and risk management.

Our solutions combine Process, Technology, and People to deliver value, reach, and consistency that individual toolsets cannot. At MVSI, we are targeting global growth and aiming to lead the global market in our sector through our innovative SaaS technology platforms.

**Here's what we offer**:

- **A Vibrant Work Culture**: Join a team that celebrates successes and supports each other.
- **Learning & Development**: Access to continuous learning opportunities to advance your career.
- **Social Fun**: Regular social events to keep things lively and engaging.
- **Career Growth**: Clear pathways for advancement within our global organisation.
- **Hybrid Work Model**: After the training period, enjoy the best of both worlds with 3 days in our North Sydney office (conveniently located close to the train station) and 2 days remote.
- **Attractive Compensation**: Generous salary + Super + Incentives.

**The Role**:

- **Diverse Screening Tasks**: Conducting reference checks, police checks, employment checks, academic checks, financial checks, psychometric testing, and more.
- **Efficiency & Quality**: Delivering outcomes quickly while maintaining high standards of accuracy.
- **Innovation**: Contributing to process improvements with your innovative ideas and proactive approach.

**About You**:
We're looking for individuals who genuinely care and excel in customer service. Your exceptional phone manner and communication skills will set you apart. Here's what you'll need to shine:

- **Client-Centric Attitude**: A dedication to providing top-notch service to our clients.
- **Time Management**: Excellent organisational skills and the ability to manage multiple tasks efficiently.
- **Attention to Detail**: Strong focus on accuracy, grammar, and punctuation.
- **Tech Savvy**: Proficiency in Microsoft Office and a quick learner of new systems.
- **Experience**: Previous pre-employment screening experience and knowledge of Australian regulations is a plus, but not required as we provide full training.

**Ready to Stand Out?**

This is your chance to build a rewarding career with a company that values and invests in its people. Stand out from the crowd by crafting a cover letter that showcases your unique skills and passion for the role.

Pay: $65,000.00 - $70,000.00 per year

Application Question(s):

- How many words per minute can you type?

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 31/08/2024

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