Customer Service Representative

1 day ago


North Geelong, Victoria, Australia Weploy Full time

About the Role:

We are seeking a skilled Customer Service Representative to join our team at GMBHA Insurance in Geelong. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences to existing member inquiries related to their Health Insurance policy.

Key Responsibilities:

  • Answering inbound calls and resolving customer queries
  • Providing empathetic and active listening to customers in vulnerable situations
  • Collaborating with the team to resolve complex customer queries
  • Adhering to company policies and procedures

Requirements:

  • Minimum 1 year recent experience handling complex inbound calls (healthcare industry is an advantage)
  • AU or NZ Citizenship or Permanent Residency as this role may transition to permanent after
  • Full-time availability across Mon-Fri
  • Happy to work onsite in the Geelong office

What You'll Gain:

  • A 4-6 week training programme to get you set up in the role
  • A supportive and bubbly team environment
  • The opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands

Why Weploy:

Weploy is an award-winning innovator in placing talented individuals into Customer Service roles.



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