Customer Service Representative
2 weeks ago
Job Title: Administration & Customer Service Representative
Job Summary:
We are seeking a highly motivated and organized Administration & Customer Service Representative to join our team at Visy. As a key member of our Service Delivery Team, you will be responsible for delivering exceptional customer service and administrative support to our customers.
Key Responsibilities:
- Provide timely and effective resolution of customer issues via email and phone
- Answer and direct incoming calls, handling enquiries and providing information
- Action and resolve service requests, investigating escalations and service failures
- Perform day-to-day administrative tasks, including maintaining the accuracy of our database
- Make outbound calls to customers regarding updates to investigations and claims
- Build and maintain strong internal and external stakeholder relationships
- Provide timely resolution of Container Deposit Scheme customer enquiries
- General administrative duties to assist the smooth running of the service team
- Data entry – processing and updating client information
Requirements:
- 1 year+ experience in a previous customer service, retail, hospitality, or call center environment
- Excellent telephone manner and ability to build rapport
- Outstanding communication skills – both verbal and written
- Ability to prioritize and deliver in a fast-paced environment
- Excellent organizational and multitasking abilities
- High levels of attention to detail
What You'll Love:
- Sustainability: Contribute to sustainability initiatives that make a difference
- Supportive Environment: Be part of a team that values safety, respect, and collaboration
- Career Growth: Opportunities for further training and career advancement within the company
About Visy:
Visy is a leading provider of sustainable packaging solutions, committed to powering the circular economy. We believe in the importance of sustainability and are dedicated to making a positive impact on the environment.
Equal Opportunity Employer:
Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
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