Customer Service Representative

1 month ago

North Sydney Council, Australia EssilorLuxottica Full time
About EssilorLuxottica

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our company brings together the expertise of two industry pioneers, creating a vertically integrated business that addresses the world's evolving vision needs.

Job Summary

We are seeking a Customer Care Representative to support our sales team and clients by taking inbound calls, responding to emails, and finding quick resolutions by providing an end-to-end service.

Key Responsibilities
  • Build and maintain solid relationships with EssilorLuxottica account holders
  • Respond to incoming orders and queries, and follow up on any escalated concerns to ensure customers have received a resolution
  • Maintain a solid knowledge of all EssilorLuxottica Brands, including product styles, technical aspects, and product target markets
  • Provide timely and accurate reporting to Sales Representatives and retailers
  • Assist with processing of orders, reporting on stock, and status of orders
  • Data maintenance relating to the collection of email addresses, change of address requests, phone numbers, and key contacts
  • Meet set KPI targets individually and contribute to contact centre team targets
Requirements
  • Experience in customer service in a retail, hospitality, or call centre setting
  • Excellent written and verbal communication skills and influencing ability
  • Ability to prioritise time to adhere to deadlines
  • Willingness to learn and be involved in tech training, product launch, and range release sessions
  • Solid knowledge and understanding of Microsoft Office suite
What We Offer
  • A generous yearly product allowance for you to spend across our portfolio of brands
  • Discounted onsite parking and product discounts for family and friends
  • Wellness amenities, including a reformer Pilates studio, yoga classes, personal training, and bike storage
  • Abundance of local cafes, a major shopping centre, and close to public transport facilities
  • Global volunteering opportunities through our OneSight Foundation
  • Wide range of career opportunities across the EssilorLuxottica family
  • Complimentary full-time concierge services offering an exclusive hotel-style experience
  • Options for a hybrid working environment

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