Representative, Customer Service

3 days ago

North Ryde, Australia Edwards Lifesciences Full time

**Key Responsibilities**:

- Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction.
- Resolve complex customer service activities including investigating and performing root cause analysis under direction and supervision.
- Process customer returns and monitor to ensure the product is received.
- Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives.
- Other incidental duties; Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts.

**Education and Experience**:

- H.S. Diploma or equivalent 2 Years years experience previous related experience Required or Bachelor's Degree Preferred

**Additional Skills**:

- Good computer skills including usage of MS Office Suite.
- Experience with an ERP software (e.g., JDE).
- Good written and verbal communication skills and interpersonal relationship skills.
- Ability to work in a fast paced environment.
- Substantial knowledge and understanding of Edwards policies and procedures.
- Moderate knowledge on Edwards products and customers.
- Ability to manage confidential information with discretion.
- Excellent customer service skills with ability to negotiate and resolve difficult situations.
- Excellent problem-solving skills.
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives.
- Strict attention to detail.
- Must be able to work in a team environment under minimum supervision, including inter-departmental teams and with other departments.
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control.

  • Representative, Customer Service

    2 weeks ago

    North Ryde, New South Wales, Australia Edwards Lifesciences Full time

    Key Responsibilities: Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction. Resolve complex customer service activities including investigating and performing root cause analysis under...

  • Representative, Customer Service

    4 weeks ago

    North Ryde, New South Wales, Australia Edwards Lifesciences Full time

    Key Responsibilities :• Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction.• Resolve complex customer service activities including investigating and performing root cause...

  • Representative, Customer Service

    2 months ago

    North Ryde, New South Wales, Australia Edwards Lifesciences Full time

    Key Responsibilities :• Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction.• Resolve complex customer service activities including investigating and performing root cause...

  • Customer Service Representative

    3 weeks ago

    North Ryde, Australia Aristocrat Full time

    **Job Posting Title**: Customer Service Representative **Summary**: **What You'll Do**: You will also be responsible for updating and monitoring all field service jobs in Salesforce, providing Key Metric reports for Customers, and monitoring our call system. **Specifically, you will**: - Create and allocate all service jobs through Salesforce to the...

  • Customer Service Representative

    3 weeks ago

    East Ryde, Australia Healthcare Professionals Group Full time

    **Benefits** - Competitive hourly rate - circa $34 per hour - Training and development provided - Great working environment culture - On site parking available **About the company** A great opportunity presents for a tenacious hard working Customer Service Representative to join a health care company based in Macquarie Park. Working for a Medical Devices...

  • Customer Service Representative

    2 weeks ago

    East Ryde, Australia Healthcare Professionals Group Full time

    **Benefits** - Medical device global hearing organisation - Training and development provided - Supportive leadership creating a positive working environment - Located in Macquarie Park 2113 *** **About the company** *** A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives. Located in the...

  • Sales Representative/customer Service

    3 weeks ago

    Ryde, Australia Topryde telecom Full time

    We are a well established Telecommunication store in Ryde shopping centre and provide variety of services to our customers in the face to face role. We are seeking a casual Sales representative, passionate to upsell and cross sell. We are looking for a person who is a great communicator and can demonstrate that they are self-motivated and can work...

  • Customer Service Representative

    2 weeks ago

    East Ryde, New South Wales, Australia Healthcare Professionals Group Full time

    Benefits Medical device global hearing organisation Training and development provided Supportive leadership creating a positive working environment Located in Macquarie Park 2113***About the company***A global medical device company, manufacturing and supplying hearing devices. A market leader impacting patients lives. Located in the centre of Macquarie...

  • Customer Service Representative

    3 weeks ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Customer Service Representative

    4 weeks ago

    North Ryde, Australia BD Full time

    Job Description Summary Join our dedicated Customer Service team, where prioritizing our customers is at the heart of what we do! **Job Description**: We are the makers of possible BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Customer Service Representative

    2 weeks ago

    North Ryde, New South Wales, Australia BD Full time

    Job Description SummaryJoin our dedicated Customer Service team, where prioritizing our customers is at the heart of what we doJob Description:We are the makers of possibleBD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of...

  • Customer Service Representative

    2 weeks ago

    North Ryde, New South Wales, Australia BD Full time

    Job Description SummaryJoin our dedicated Customer Service team, where prioritizing our customers is at the heart of what we doJob Description:We are the makers of possibleBD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of...

  • Customer Service Representative North Ryde/hybrid

    4 weeks ago

    North Ryde, Australia Go Ahead Group Full time

    Large International Company - 12 months+ - North Ryde / Hybrid One of our valued clients is an International Leader in the Medical Devices Industry. With offices around Australia they need a Customer Service representative to join their team with a mix of office - North Ryde | Hybrid to meet an increase in demand. - International Company - 12 months+ -...

  • Customer Service Representative

    3 weeks ago

    North Ryde, Australia Aristocrat Full time

    **Summary**: At Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational...

  • Customer Service Representative

    3 weeks ago

    East Ryde, Australia Healthcare Professionals Group Full time

    **Benefits** - Global medical company - Contract until 30 June (possibility for extension) - WFH 1 day per week - Parking onsite and close to transport links - $36-38.00 per hour - Supportive team & manager **About the company** Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in...

  • Customer Service Representative

    7 days ago

    East Ryde, Australia Healthcare Professionals Group Full time

    **Benefits** - Global medical company - Contract until end of September (possibility for extension) - WFH 1 day per week - Parking onsite and close to transport links - $36-38.00 per hour - Supportive team & manager **About the company** Join a global medical device company, with an innovative and forward thinking approach to the healthcare industry...

  • Customer Service Representative

    2 weeks ago

    North Ryde, New South Wales, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more...

  • Sales Representative/customer Service

    2 weeks ago

    Ryde, Australia Topryde telecom Full time

    We are a well established Telecommunication store in Ryde shopping centre and provide variety of services to our customers in the face to face role.We are seeking a casual Sales representative, passionate to upsell and cross sell.We are looking for a person who is a great communicator and can demonstrate that they are self-motivated and can work autonomously...

  • Customer Service Representative

    2 weeks ago

    East Ryde, New South Wales, Australia Healthcare Professionals Group Full time

    BenefitsGlobal medical companyContract until end of September (possibility for extension)WFH 1 day per week Parking onsite and close to transport links$ per hourSupportive team & manager About the companyJoin a global medical device company, with an innovative and forward thinking approach to the healthcare industry specialising in unique and market leading...

  • Customer Service Representative

    2 weeks ago

    North Sydney, Australia Healthcare Professionals Group Full time

    **Benefits** - Work with a fantastic team in world leading company - $40-45 per hour - 1-2 month temporary position - Supply Chain related role - Hybrid working model - North Sydney location **About the company** Be part of a global pharmaceutical company operating across the globe located in North Sydney 2060. Our client looks to provide world class...