High-Level IT Infrastructure Manager

1 month ago


Spring Hill, Queensland, Australia Exclaim IT Full time

Exclaim IT is seeking a highly skilled and experienced Systems Administrator to join their team. Located in Spring Hill, Queensland, this role offers an exciting opportunity for professionals looking to take their career to the next level.

About the Role

This is a contract position with an initial 4-month term, with potential for extensions. As a key member of the ICT Support team, you will be responsible for providing Level 3 support for escalations and collaborating with technical teams and general staff to ensure seamless operations.

The ideal candidate will have a strong background in system administration, with experience in Microsoft technologies such as Windows Server, Active Directory, DNS, and Hyper-V. They should also possess excellent troubleshooting skills, with the ability to address complex IT issues efficiently.

In addition, the successful applicant will have experience across Office 365 Administration, including Exchange Online, SharePoint Online, OneDrive, and Teams. Strong networking skills, including knowledge of Cisco, Palo Alto Firewalls, and Citrix Netscaler, are also essential.

We offer a competitive salary package for this role, estimated to be around AU$70,000 - AU$90,000 per annum, depending on experience. If you are a motivated and detail-oriented professional with a passion for IT, we encourage you to apply.

Key Responsibilities
  • Handle escalated issues as the Level 3 point of contact within the IT support team.
  • Assist with the service desk, answering support queries when necessary.
  • Carry out routine system maintenance and administrative tasks, such as server upkeep and backup monitoring.
  • Regularly review Cyber Security systems to detect and address any incidents or threats.
  • Support IT management with various projects, including a Cyber Security enhancement and infrastructure project.
  • Document system changes and updates, as well as key project activities.
Requirements
  • Previous experience in an end-user technical support role, with a focus on customer service.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and collaboration skills, with the ability to work effectively with both technical teams and general staff.
  • A strong understanding of IT security principles and protocols.
What We Offer

At Exclaim IT, we pride ourselves on our collaborative and dynamic work environment. As a valued member of our team, you can expect:

  • A competitive salary package, with opportunities for growth and development.
  • A supportive and inclusive culture, with a focus on teamwork and open communication.
  • Access to ongoing training and professional development opportunities.


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