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Senior Hospitality Operations Manager

1 month ago

Melbourne, Victoria, Australia Australian Venue Co Full time

About the Role

We are seeking an experienced Senior Hospitality Operations Manager to join our dynamic team at the Esplanade Hotel in Melbourne.

The successful candidate will have a proven track record of managing high-volume venues, leading teams, and delivering exceptional customer service.

Key Responsibilities:

  • Lead and manage a multifaceted venue operations team
  • Develop and implement operational strategies to improve efficiency and productivity
  • Collaborate with senior leaders to achieve business objectives
  • Maintain high standards of customer service and quality assurance
  • Analyse data to inform business decisions and drive growth

Requirements:

  • Minimum 2+ years of experience in a hospitality management role
  • Proven ability to lead and motivate high-performing teams
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment

Benefits:

  • Competitive salary: $77,000 - $80,000 + superannuation
  • KPI bonus: up to $5,000
  • Ongoing professional development opportunities
  • Discounts across over 200+ venues in Australia and New Zealand
  • Work-life balance
  • Progression and career advancement opportunities

About Us:

Australian Venue Co is a leading hospitality company operating some of Melbourne's most iconic venues. We pride ourselves on providing exceptional customer experiences and fostering a culture of innovation and excellence.