Melbourne Hospitality Operations Manager

10 hours ago

Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full time

About Frontline Hospitality Melbourne West:

Established in the hospitality industry for over 18 years, our family-owned restaurant and bar boasts a reputation for exceptional service, fine wines, and culinary excellence. We pride ourselves on our loyal customers, vibrant team, and the atmosphere we've fostered at our venue.

We are seeking an experienced Assistant Venue Manager to join our dedicated team. This key role involves supporting the Restaurant Manager and Directors in overseeing the smooth day-to-day operations of the venue, delivering exceptional customer service, and ensuring the team remains motivated and knowledgeable.

This is a fantastic opportunity for an ambitious professional looking to take their career to the next level in the fast-paced hospitality industry. As an Assistant Venue Manager, you will play a crucial part in maintaining our high standards of service, promoting events, and ensuring everything runs seamlessly.

About the Role
  • Staff Training & Management: You will be responsible for training and developing the skills of our front-of-house staff, ensuring they have the knowledge and expertise to deliver exceptional customer service.
  • Customer Service Excellence: Providing top-notch service to our guests is paramount. You will work closely with the team to ensure every guest leaves feeling satisfied and eager to return.
  • Operational Support: You will assist the Restaurant Manager and Directors in overseeing the day-to-day operations of the venue, ensuring everything runs smoothly and efficiently.
  • Revenue Growth: With your strong communication skills and ability to manage multiple priorities, you will help drive revenue growth through effective marketing and event promotion.
  • System Management: Familiarity with hospitality systems such as IMPOS is essential. You will be responsible for managing these systems effectively, ensuring seamless operations.
  • Security & Safety: You will ensure that our venue maintains the highest standards of security and safety, adhering to all relevant laws and regulations.
  • Event Coordination: With your excellent organizational skills, you will coordinate events and promotions, working closely with the team to ensure every detail is perfect.
  • Presentation & Cleanliness: Maintaining the high standard of presentation and cleanliness throughout the venue is crucial. You will oversee this aspect, ensuring our venue always looks its best.

About You:

  • A proven track record in a hospitality management role is essential. Your experience and skills will enable you to hit the ground running and make a significant impact from day one.
  • In-depth knowledge of front-of-house operations, including cocktail service and wine knowledge, is vital. You must be able to provide expert advice and guidance to our team.
  • Strong communication skills are critical in this role. You will work closely with the team, engaging with customers, and managing conflicts when necessary.
  • You will be responsible for managing stock and ordering procedures, particularly in relation to wine. Your attention to detail and organizational skills will ensure accuracy and efficiency.
  • A proactive and hands-on approach to training and supporting staff is necessary. You will develop and implement training programs, ensuring our team members have the skills and knowledge required to excel.
  • A clear understanding of hospitality systems and the ability to use them efficiently is essential. You will manage these systems, ensuring seamless operations and maximizing productivity.
  • Excellent organisational skills, with the ability to manage multiple priorities in a busy setting, are critical. You will juggle competing demands, prioritizing tasks and deadlines with ease.
  • A current RSA certificate is required. You must possess a passion for great food, wine, and customer service, which will shine through in your daily interactions with guests.
What We Offer:
  • A competitive salary package, estimated at $65,000 - $80,000 per annum, reflecting your skills and experience.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A supportive and dynamic work environment, where teamwork and collaboration thrive.
  • The chance to work with a renowned restaurant and bar, boasting a reputation for exceptional service and culinary excellence.
  • A flexible and rewarding career path, offering opportunities for growth and progression.
How to Apply:

If you're passionate about hospitality, dedicated to customer service, and eager to contribute to the success of a well-established venue, please submit your resume and a brief cover letter outlining your experience and qualifications.

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