Hospitality Operations Manager

1 week ago


Melbourne, Victoria, Australia Accor Full time

About Novotel and Ibis Melbourne Central

Located in the heart of the CBD, our dual-branded hotel features 473 rooms across two iconic brands.

We are committed to providing exceptional experiences for our guests and creating a warm and welcoming atmosphere for everyone who visits us.

Job Overview

We are seeking an experienced Hospitality Operations Manager to join our team. This is an exciting opportunity to lead our housekeeping operations and ensure that our guests receive the highest level of service and comfort.

Responsibilities

  • Maintain high standards of cleanliness and presentation throughout the hotel
  • Lead a team of housekeeping staff to achieve excellence in guest room cleaning productivity and quality
  • Monitor and maintain accurate records of lost and found items
  • Collaborate with the Executive Housekeeper to develop and implement strategies to improve operational efficiency and reduce costs
  • Provide ongoing feedback and coaching to housekeeping staff to enhance their performance and development
  • Handle guest complaints and resolve issues promptly and professionally
  • Assist with the preparation of weekly staffing schedules and labour planning to meet business needs

What You'll Need

  • A strong commitment to delivering exceptional customer service
  • Proven leadership skills with experience in managing teams
  • Excellent communication and problem-solving skills
  • Able to work effectively in a fast-paced environment

What We Offer

  • An estimated salary of $85,000 - $110,000 per annum, depending on experience
  • A comprehensive benefits package including employee discounts at Accor properties worldwide
  • Ongoing training and development opportunities through our Academies
  • The chance to be part of a global hospitality leader and contribute to our success

Join Our Team

We welcome applications from candidates who share our passion for delivering exceptional guest experiences and leading by example.



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