Senior Hospitality Manager

4 weeks ago

Melbourne, Victoria, Australia Veriu Group Full time

At the heart of our success is a culture that values relationships, individuality, and personal growth. As a Senior Hospitality Manager with the Veriu Group, you'll be part of a dynamic team that's passionate about creating exceptional experiences for our guests.

About the Role

We're seeking an experienced Front Office Lead to join our team at Veriu Queen Victoria Market. In this role, you'll oversee the front office, ensuring a high level of guest services and memorable experiences. Your leadership skills will drive our team's success, as we strive to build strong relationships with our guests and colleagues alike.

Responsibilities
  • Leadership and Team Management: Guide and support your team members to achieve outstanding results, fostering a positive work environment where everyone feels valued and empowered.
  • Guest Services: Deliver exceptional guest experiences through check-in, check-out, and during-stay interactions, showcasing our commitment to hospitality excellence.
  • Problem-Solving and Escalation: Effectively manage complaints and issues, using your problem-solving skills to find resolutions that meet our guests' needs.
  • Sales and Revenue Growth: Identify new sales opportunities, encouraging your team to do the same, driving revenue growth and increasing customer satisfaction.
  • Event and Function Management: Provide support in managing events and functions, ensuring seamless execution and exceeding our guests' expectations.
Requirements
  • Approved Working Rights: Hold approved Australian working rights (Australian Citizenship, Permanent Residency, or a Visa with approved working rights).
  • Certifications: Possess a First Aid Certificate (or obtain before starting) and a Responsible Service of Alcohol Certificate (or obtain before starting).
  • Availability: Be flexible to work various shifts throughout the week, including public holidays on rotation with other team members.
  • Leadership Experience: Demonstrate experience leading a team with kindness, achieving outcomes, and building strong relationships.
  • Communication Skills: Exhibit high standards of attention to detail and effective written and verbal communication skills.
  • Customer Service: Showcase experience in a customer service role, delivering exceptional experiences and resolving issues efficiently.
What We Offer
  • National Career Growth Opportunities: Access to career advancement within the Veriu Group, allowing you to grow professionally and develop your skills.
  • Accelerated Development: Comprehensive onboarding and ongoing support, enabling you to excel in hotel management or corporate areas.
  • Flexible Work Arrangements: Genuine flexibility and job security, supporting your work-life balance and well-being.
  • Employee Benefits: Generous referral bonuses, discounts on accommodation, private health insurance, and access to our Employee Assistance Program.

The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.

About Us

The Veriu Group is a dynamic Australian-owned hotel group, dedicated to providing exceptional experiences for our guests. With over 35 years of brand history and 25 hotels across Australia, we're expanding rapidly and looking for talented individuals like you to join our team.

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