Senior Hospitality Operations Manager

5 days ago

West Melbourne, Victoria, Australia Frontline Hospitality Melbourne West Full time

We are seeking an experienced and skilled Senior Hospitality Operations Manager to join our team at Frontline Hospitality Melbourne West.

The successful candidate will be responsible for overseeing the daily operations of a large, multi-level venue in Western Melbourne.

This is a fantastic opportunity for someone who has experience managing large teams and has a passion for delivering exceptional guest experiences.

As a Senior Hospitality Operations Manager, you will be responsible for:

  • Leading a team of 40+ staff and ensuring the smooth operation of all departments
  • Managing the daily operations of the venue, including front-of-house, bar, kitchen, and other departments
  • Fostering a positive and inclusive work environment, mentoring staff, driving performance, and ensuring development opportunities
  • Taking responsibility for budgeting, cost control, labor management, rostering, and reporting, ensuring the venue is run efficiently and profitably
  • Working closely with the head chef and kitchen team to ensure smooth kitchen operations, maintaining high food quality, and managing kitchen costs
  • Leading marketing efforts to drive footfall, sales, and brand awareness, collaborating with the marketing team to create compelling offers and events
  • Implementing and maintaining operational systems, processes, and standards to ensure consistency and quality of service across all areas
  • Ensuring a superior guest experience, with a focus on service excellence, problem resolution, and maintaining the highest standards of hospitality

To be successful in this role, you will need:

  • Proven experience managing large venues with a team of 40+ staff. Background in bars, pubs, nightclubs, breweries, or restaurants essential
  • Strong people management skills with a focus on team development, coaching, and fostering a positive work culture
  • Ability to manage costs, maximize profitability, and drive revenue through effective operational and marketing strategies
  • Experience managing multi-level venues, including overseeing bar and kitchen operations, cost control, and rostering systems
  • Strong understanding of kitchen operations and the ability to work collaboratively with a head chef
  • Ability to remain composed and efficient in a fast-paced, high-pressure environment
  • Clear, positive communication skills with both staff and customers
  • Innovative and solutions-oriented approach to managing the venue and handling challenges as they arise

We offer a competitive salary range of $120,000-$180,000 per annum, depending on experience.

Above that, we offer:

  • Career growth and development opportunities
  • A great team culture and collaborative work environment

If you're a seasoned hospitality professional looking for a new challenge, please apply today

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