Front Office Duty Manager
6 days ago
At Pullman Melbourne on the Park, we are seeking a highly skilled and experienced Front Office Duty Manager to join our team. As a key member of our Front Office team, you will be responsible for ensuring a high level of guest service at all times across the hotel.
Key Responsibilities:
- Assist with the management of all operational departments as required
- Management of roster, costings and forecasting
- Professional development of Guest Service Agents to ensure strong succession planning
- Involvement in and management of setting KPI's for Front Office & guest satisfaction
- Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
- Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
- Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
- Responsibility for the health and safety of all patrons, guests and staff members.
- Overseeing of whole guest experience from Reservation through to departure.
Requirements:
- College degree in hotel management or related field
- Previous experience in a Front Office management role
- Strong commercial/business acumen
- Experience with Front Office Systems. (Opera)
- Fluent in English both written and verbal
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and career advancement
- A supportive and dynamic work environment
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