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Front Office Duty Manager

2 months ago


East Melbourne, Australia AccorHotel Full time
{"title": "Front Office Duty Manager", "content": "Key Responsibilities

The Front Office Duty Manager plays a crucial role in ensuring a high level of guest service at all times across the hotel. Key responsibilities include:

  • Assisting with the management of operational departments as required
  • Managing rosters, costings, and forecasting
  • Developing Guest Service Agents to ensure strong succession planning
  • Setting KPIs for Front Office and guest satisfaction
  • Processing check-ins and check-outs, ensuring adherence to procedures
  • Assisting in all areas of the hotel to eliminate potential issues, including Food & Beverage operations
  • Attending to guest requests and leading by example to other team members
  • Ensuring the health and safety of all patrons, guests, and staff members
  • Overseeing the guest experience from reservation to departure
Requirements

To be successful in this role, you will need:

  • A college degree in hotel management or a related field
  • Previous experience in a Front Office management role
  • Strong commercial/business acumen
  • Experience with Front Office Systems (Opera)
  • Fluency in English, both written and verbal
What We Offer

AccorHotel offers a competitive salary and benefits package, opportunities for professional growth and career advancement, and a supportive and dynamic work environment.

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