Front Office Duty Manager

2 months ago


East Melbourne, Australia Accor Full time

Company Description

Pullman Melbourne on the Park is located at the edge of the Fitzroy Gardens and a short stroll from the MCG, its one of the most iconic hotels in Melbourne with a long legacy of providing first class accommodation to business travelers, excited tourists and energetic sports fans.

Our renovated stylish 419 rooms provide our guests with a truly luxurious experience. At the heart of our hotel is our extraordinary team who turn small gestures into heartwarming moments.

The hotel features our Cliveden Bar & Dining; extensive Conference & Event facilities; Executive Lounge; Swimming Pool and Health Club. 

Hospitalityis a work of heart,
Join us and become a Heartist®.

Job Description

We have an outstanding opportunity to join our Front Office team as a Duty Manager 

The role reports directly to the Front Office Manager and to the Director of Operations your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Duty Manager, your tasks and responsibilities will consist of, but are not limited to the following:

  • Assist with the management of all operational departments as required
  • Management of roster, costings and forecasting
  • Professional development of Guest Service Agents to ensure strong succession planning
  • Involvement in and management of setting KPI's for Front Office & guest satisfaction
  • Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
  • Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
  • Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Overseeing of whole guest experience from Reservation through to departure.
  • You are naturally a confident person who is able to approach people and initiate conversation.
  • You are able to manage your time and can handle juggling numerous tasks at once and have experience. 

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems. (Opera) 
• Fluent in English both written and verbal

Additional Information

  • Competitive salary and benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive and dynamic work environment.


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