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Duty Manager
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Melbourne, Victoria, Australia Accor Full timeAbout the RoleWe are seeking an experienced Duty Manager to join our Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will lead a shift of front office professionals, ensuring our guest experience is at the forefront at all times.Key ResponsibilitiesLead a shift of front office professionals, including...
Front Office Duty Manager
2 months ago
At Accor, we are seeking an experienced Front Office Duty Manager to join our team at Batman's Hill on Collins hotel in Melbourne. As a key member of our Front Office team, you will be responsible for assisting the Front Office Manager in the daily management of the department, leading the work of the Front Office team members, and ensuring the efficient and effective operation of the department.
Key Responsibilities- Guest Service: Provide exceptional guest service by assisting guests with enquiries, check-in, storage of luggage, and general information about the hotel and local area.
- Team Leadership: Supervise, support, and train Front Office team members to ensure standards and procedures are followed.
- Operational Management: Ensure that all company and department policies and procedures are followed, and promptly handle guest complaints and feedback in a professional manner.
- Administrative Tasks: Complete reports, conduct shift handover, ensure all accounting practices and processes are completed, and perform administration duties as required.
- Collaboration: Work closely with the Reservations, Sales, Food & Beverage, and Housekeeping teams to ensure guest expectations are met.
- Availability: Availability to work a rotating roster including early mornings, afternoons, evenings, weekends, and public holidays. Occasional overnight shifts may be required.
- Experience: Previous experience in a hotel Front Office team in a leadership position, with knowledge of the RMS property management system an advantage.
- Skills: Ability to work in a fast-paced environment, prioritize tasks, and possess excellent written and verbal communication skills, as well as proficiency in Microsoft Office and good keyboard skills.
- Additional Requirements: Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential. Full Australian Driver's License and Responsible Service of Alcohol certificate required.
At Accor, we are committed to creating an inclusive and supportive environment for our people. We offer a positive work culture, global Accor and partner discounts, career progression, learning & development opportunities, and the environment to learn a wide range of skills as part of a global hospitality brand.
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