Hotel Front Office Duty Manager
6 months ago
**Company Description** Work Your Way to Albert Park**
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.
**Why work for Accor?**
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
**The benefits**:
- Work Your Way to one of Accor’s largest and well known Conference & Events hotels in Australia
- Extensive accommodation and food & beverage benefits (globally)
- Daily meals provided
- Free onsite parking
- Weekly dry cleaning allowance
We are looking for an experienced Front Office Supervisor / Front Office Duty Manager to join our team. Reporting to the Front Office Manager, you will:
- Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
- Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
- Assist with the management of the team including training and development, ensuring the team’s success
- Handle complex guest queries and feedback
- Have the ability to work a rotating roster, including overnight, weekends and public holidays
**Qualifications** About you**
- Previous experience in a similar role with proven success
- Excellent time management skills
- Strong communication and customer service skills
- Desire to grow your skills and progress your managerial experience
- Ability to work autonomously when leading the overnight team
- Previous experience with a PMS (Opera experience will be highly regarded)
- Reliability & flexibility to work a rotating roster
- Current Responsible Service of Alcohol (RSA) certification and First Aid certification (_or be willing to obtain_)
**Additional Information**
Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.
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